Thurrock and Brentwood Mind - Grays

Sophie Marlton

This isn't a nice place to live , your stuff gets stolen as I had my bike stolen from their garden . Your stuff goes missing in your own cupboards . Kitchen is always a mess. You'll get the staff members everyday knocking on your door. They set the fire alarms off every Friday and no one listens to it. So I would recommend living somewhere else then Thurrock and Brentwood mind .

Carli

Would like to thank a lovely team member Billie who was amazing support for our son at his high school .
Like we said many times there needs to be more people like you in this world .
Thanks again Billie

Ambrose Campbell

Awful lack of care...Just another load who pass the buck councillors don't listen and patronise you and treat you like kid's, office staff are rude and patronise won't let you enter the office once your pass the front door like your criminal, corrupt charity who waste government and donated revenue finance, full of lies, bias, favouritism regarding client's, renewed a friends Bus pass without hesitation and the person not needing a doctor's letter, told me see a doctor and require a letter which cost fifteen pounds, where Mind got my friends pass without needing a doctor letter, totally unfair etc, person is on same benefit's and same symptoms as myself, no excuse not to renewed my pass. also had some racial references made towards me reported this nothing was done as usual,they waste donation money on garden statues etc. Lacked sympathy and understanding after I loss my uncle to covid-19 and my contents was stolen by a removal firm called anyvan and we4safe by two Romanians males.and the driver smelled of alcohol

Morbius Five

Appalling. So called 'Advocates' came to my house on the pretense of 'helping me', rolled their eyes at each other in a manner that did not inspire confidence, then ignored me for MONTHS, despite me emailing them repeatedly. Then when I further emailed them & asked outright whether they were actually ever going to help me, they wrote a condescending email back that repeatedly demonstrated they had not listened to a single word I had said, claimed that they could not help me for reasons that made no sense whatsoever, were 'disturbed by my obvious distress', but despite this had still CHOSEN to completely ignore me for MONTHS regardless, leaving me to deal totally alone with the very things they should have been helping me with.

These people are NOT 'Advocates'. They did not listen to anything I said, ignored me, only responded when they were forced to, then fobbed me off with nonsensical claptrap as to why they could not help me, whilst claiming to be 'disturbed by my obvious distress' a distress they had TOTALLY IGNORED for TWO MONTHS until I had forced them to respond to me and even then their only response was ignorant and completely fake. Who claims to be 'disturbed by your obvious distress' but only bothers to mention it TWO MONTHS later when you have repeatedly chased THEM up, because they have totally ignored you? As insincere & ignorant as it gets. They told me to seek help elsewhere from places they were well aware I could not get it from, which is why I had been sent to them in the first place, as though that were in ANY way helpful, when it was in fact just buck passing and fobbing off. They also left me dealing with issues they could easily have helped me with, issues that could have driven me to suicide, & then offered to help me TWO MONTHS after I'd already sorted them out myself. How helpful is that? Not at all. My life could have literally depended on these people, & they totally abandoned me.

I have friends living in other areas who have Mind Advocates and have relayed the help they have actually received from them, & it has been an actual genuine attempt at HELP, as opposed to the appalling behaviour of the staff I encountered here. Therefore I would suggest that the behaviour of these staff is a CHOICE they are making, Ignoring me for MONTHS, despite being supposedly 'Disturbed by my OBVIOUS DISTRESS', giving me INCORRECT ADVICE, i.e. that they could NOT help me because I apparently have a solicitor, when I DON'T, and everything else they stated, & even then ONLY when forced to do so, after I outright asked them why they were totally IGNORING ME, was a fobbing off exercise, clearly speedily written (since they'd forgotten I existed for months) as a 'get lost' response to someone they had long since forgotten about already, & could not care less whether I was alive or dead.

When I rightfully pointed the above, which smacked of rushing through their notes because they'd just remembered I existed, they sarcastically sent me a Feedback Form in the post which arrived the next day, & a letter stating to contact them if I needed any 'Further Advocacy' despite the fact they had NEVER given me ANY advocacy in the first place. You'll also notice they can ignore you for MONTHS, but when it comes to sarcastically sending you a feedback form when you say you'll be putting in a complaint & they want to give the impression they do not care, they can send THAT quick as lightening.

Ignorant, insincere, fake, disingenuous, tokenistic, coasting individuals simply robotically going through the motions who instantly forget you exist when it suits them, & dismiss you with illogical nonsensical imaginary made up reasons when they cannot be bothered to help you, fobbing you off to imaginary solicitors, who never existed in the first place, which is why you ended up going to them.

If you need help, and particularly if your life depends on that help, I would ADVOCATE you go elsewhere, as opposed to wasting months of your life waiting for these charlatans to unceremoniously dump you back where you started.

Sarah White

I would like to recommend using Thurrock
advocacy services. I have used this service for over 2 years and I have had such great support, help and guidance Christine Ellisdon my advocate has been truly a blessing to me and think she is an amazing asset to not only me but other people, clients , and I have personal recommend her to others and the services that need help and support just like I have . I find this services to be very useful and highly recommend

kate knight

Amazing team. Very gentle and respectful

Tracey Mclaughlin

Excellent place very friendly and very helpful for people struggling in life from mental health issues lots of projects to get your mind engaged place where they help you move on from a bad place to good place in your life

Keith

A lovely friendly place for wellbeing. And chat about mental health