Clouds House - Salisbury

Karen Fitzpatrick

I went to Clouds House twice: in 1989 and then again in 1990. The first time I went ‘through the motions’, had the recovery jargon firmly in my brain, refused to go to half-way house, and relapsed 5 months later. It took a lot of pride swallowing (I felt deeply ashamed) to go back again, but I did and found all the staff kind and understanding. I then got on with the hard work. I finally understood that the rules were there for good reasons and I that had to let go and learn humility. Now, 34 years on, I have had a happy, sober and fulfilling life, retrained as a counsellor myself, and am now living a peaceful retirement. Thank you for everything.❤️

Sarah B

It's been just over 22 years since this wonderful place, with it's dedicated and amazing staff changed my life. It will always hold such a special place in my grateful heart. I cannot thank you all enough for your exceptional care, and showing me a new way to live Xx

Naomi Narey

A false positive test for a substance I don't even use had me discharged 2 weeks early.
The facility medical team were understanding of the false positive and stated at the time that it can happen. The councillors, however, discharged me first thing the following day. Extremely corrupt and very unfair treatment facility.

Peter Keating

Clouds House help save me, 25 years ago June 26th 1999 was the start of my new life?

Amy Warne

I went in to clouds July 2005 , fabulous place great councillors , nurses, chefs , like a well oiled machine. The only thing changing is the clients.
Really learnt a lot about addiction here as well as some lifelong friend.
Hate to say I wasn’t ready and relapsed shortly after leaving , totally me .. 16 years later I have 3 years clean and sober. Clouds planted the seed and although took me 13 years to get it (in the rooms) I look back fondly at the start this place gave me.
Thank you so much ?

Adam Davis

Thank you Clouds house and all the people who endlessly work with addition, nearly 20 years since I first turn up withdrawing, harsh detox but got through it with the help and support of likeminded people doing the same and the staff. Been clean ever since and have a life to dream of. So grateful to have been given the opportunity to live my life again drug free

Rachel Smith

Given the complex issues surrounding addiction, such as depression and anxiety, to name but a few, coupled with underlying mental health problems, you wouldn’t expect Clouds to ask someone to leave for displaying those symptoms, would you?

Well, think very carefully before parting with you hard earned money, if you are considering Clouds.

Knowing my brother suffers with all of the above, we were assured that the staff at Clouds were well equipped and able to help. Unfortunately after failing to attend some of the meetings involved as part of the treatment program, two weeks into his stay and 3 days on to his newly prescribed medication, he was asked to leave.

No management were available for us to talk to, no discharge forms, zilch. A nurse, who quite frankly is reminiscent of a miserable old head mistress, with zero people skills, compassion or care, asked us to leave on these grounds and sought to further justify her decision of asking us to leave by stating that my brother has been found with CHOCOLATE in his possessions.

After we left, my mother returned to attempt a further conversation with the nurse, the door was physically pushed shut and her fingers were almost trapped in the door, before the door was ultimately locked to prevent our return.

This is someone’s broken life we are talking about. The rejection suffered by my brother since his departure has meant that we have paid for him to come out worse than before he entered. His mental health has deteriorated rapidly and we are very worried for his welfare.

During the complaints process Clouds have not even asked how my brother is doing.

Clouds may have contracts which mean legally they are within their rights to refuse a refund. However, morally and ethically, I struggle to understand how they can treat a family in this way.

We will be taking legal proceedings, however we are just one small voice, struggling to be heard

All of this being said, I do believe there are staff within Clouds who genuinely want to help people and we did see good in there. It just looks like my brother didn’t quite fit the mould.

rob jones

I can't thank Clouds House enough, my niece is now 4 years sober. The treatments and help she received has been life changing and lifesaving. I would have no problem in recommending this centre.