Impulse Leisure - Blackshots - Grays

Deana W.

Visited here on Saturday as it's my grandchildren's nearest. The pool itself is pleasant and warm, with good range of pool toys, however the changing rooms left a lot to desired. Dirty floors in urgent need of a good clean, broken lockers, small changing rooms, cold, no individual showers. Really quite expensive too. One parent, one senior (no discounts) two children aged 5 and under, total over £20 - for a swim! Cost prohibitive for many families to take part in healthy and potentially life-saving activity. If people have transport I'd highly recommend Harrow Lodge Pool instead. Far better facilities and less than half the price. Well done Havering Council for subsidising their facilities in the name of public health.
Would also suggest the cafe at Blackshots review their offering too - plenty of sugar-filled Slushy to entice kids and sell juices too, but no, they don't sell cups of milk for children. 😔🤔

Rob B.

I would say that if you are looking for a cheap, community gym, that offers some classes, a workout facility and some sauna equipment then this is good.

However, the gym do not care about cleanliness (it’s disgusting), there are too many kids in the gym during the days (under zero supervision), the staff don’t respond to requests and some of the people who go there are disgusting. This week alone I’ve seen someone shaving their pubic region directly into the sink, someone washing themselves in the sink and draining their flannel (which they’ve used all over their body (use imagination)) and then use the hand dryer to dry their private parts.

The shower area in the men’s changing room is so disgusting. I saw two cockroaches which I alerted the staff too (no response) and there has been a used plaster stuck to the wall in the changing room for months. The pool is so dirty I used once and it was revolting.

Some of the members are nice, there is a nice community feel and some of the staff are very friendly. However, there is zero care about cleanliness, zero care about memeber acting carefully and most importantly maybe, I hope no kids get injured training in there unsupervised

Ricardas G.

Swimming pool depth in one side +- 50 centimeters, can you explain why? In another side is normal depth. Sauna is good, but I think need cold water after sauna, but After sauna you get lukewarm water. It can be more clean place. But anyway its not the baddest place...

Lauren R.

Lifeguard ‘Nathan’ extremely helpful and attentive to our autistic daughter. Went above and beyond after a ‘swimming teacher’ was rude and unprofessional for no reason.

Cosmina S.

If you wish to be treated like rubbish, this is the right place to go. Last week, I witnessed a very rude talk between a young lifeguard and a customer. I was not surprised, as it wasn’t the first time this happened. Today, it was my turn to be subject of a very rude lifeguard, acting foolish and totally inappropriate. When it comes to arguing, they go well beyond their job description. But I guess is not much you can expect from these young people, inexperienced and ignorants. I do hope they are better at saving lives, if the case. I strongly believe the management should focus more on the deplorable state of the changing area which looks extremely dirty and unsanitary, rather than making ridiculous rules.

Holly W.

Gym has just been re-done which is great, it looks fab but it just feels incredibly dirty and unhygienic. Every single hand sanitiser is empty and no one wipes down their equipment! Would be nice if there was a cleaner in there wiping down equipment. Stuck in a contract with a dirty gym, great!!

rochelle B.

Joined about 4 weeks ago purely because it’s so close to home. I’d read bad things about how dirty it was, but I didn’t quite realise how disgusting it would really be! I’ve been swimming once and won’t use the changing rooms again! The smell made me heave and you could have honestly made a wig from all the wet hair on the floor!!! It is vile!!

Karel K.

I’m been a member for roughly over 5 years so I believe I’m qualified to give my opinion. I use all the facilities available. The gym is for member only, you see the same faces everyday. The qualified trainers/staff will always help you out when you ask them. If you are new or just want to try out something new , they are the right people to
Show you. Unfortunately the gym equipment hasn’t changed since I’ve been there, last week there was a couple of new machines but not what I was expecting. The air conditioner has been broken many times especially during summer ( this past
Year) , however recently I’ve
Noticed there have not been any problems.

Sauna and steam room are great , occasionally not working but usually at least one room will always work. The shower water inside is too warm, should be much colder after Sauna. People there are alway nice and it’s always the same faces.

Swimming area is pretty normal , as a member is easy to book and attend . I use the changing rooms in the gym not the swimming area so I have no opinion on them.

Classes are great too , been to many of them . Some part of the membership and some not. All of them have been great so far. Easy book as a member.

Reception is not always helpful . But some try there best and it shows.