D B
1/5
There advocacy service is really poor and confined to siding with health and social care agency you are having problems with ie NHS or council. They are not on your side. They will challenge discrimination. They are not independent as they are funded by the council for each sample for advocacy so if you have a problem such as the council discriminating against you or refusing to assess you for social care they will not bite the hand that feeds them.
At best they are a message relating service, not advocacy. They don't take the time to understand the issue from your point of you. They will at best email someone but if the reply is not relevant useful or simply no reply at all they won't make the effort to do anything else. Its not really advocacy. If you feel let down by this approach or try to speak to them they are happy to just hang up on you. You also have no choice as they are the assigned advoacy provider by the council. They are working in partnership with them and they are woefully inadequate. Probably purposely as their employer is the organisation you are complaining about. So they are disrespectful hanging up the phone. Incredibly slow and unhelpful. If you complain they will make up lies against you and accuse you of abusing them when you have done no such thing. I belewive this is called 'gaslighting'. This happens because of the lack of properly funded independent advocate services.
