New Park House - Horsham

Daniel B.

Absolutely appalled by this service, after being referred to them they have done nothing, absolutely nothing to help me with my issues. They take ages to actually start talking about doing something; they will take you off medications which then cause terrible withdrawal effects and don’t care about you after (so much so, that when you say this happened only after coming off these medications they will deny they told you to come off). They mention all sorts of help, then do not deliver on them at all. Then the “therapists” they do offer you, gaslight you, do not listen and tell you are fine when you aren’t, physically as well. Then when you try and get help from elsewhere they poke their noses in and give their wrong and misinformed opinions. When you complain; you are the issue and they blame all their mistakes and stupidity on you. Never have I ever had such terrible service, these people are supposed to help your mental health, not make it ten times worse. They lie to other medical bodies about treatment they’ve done, about their role in your treatment which is untrue and they tell people that you are fine and they can handle it all when its pretty obvious they can’t. Not to mention how inappropriate and impersonal they are, more than one of them made me feel vulnerable and frightened. Never in my life have I needed help like this and the help I needed, was for general anxiety, they made everything ten times worse, as a result I now have an eating disorder and severe physical health issues (which they tell me are fine and I’m overreacting about) and then when you complain or try and get help they don’t care, they will not acknowledge their role in any deterioration of your mental health and because they don’t listen and you get annoyed having to repeat yourself week in and week out and tell them that they will gaslight you, lie to you, blame you and eventually discharge you claiming that they can’t help when they’ve only made things worse. It truly is terrifying considering how our mental health can make things so difficult for us and these are the people that are supposed to help. Also, only expect an answerphone when you call, and you could be in tears and terrified on the answerphone and they won’t get back to you. Please, if you can, do not get referred to them, they will only make your issues worse. What they did to me was truly horrendous and because I complained about it and said I can’t do this if the person won’t listen to me they took great glee in stringing me along until they finally discharged me in a letter claiming I was the problem and that I wasn’t fit to have therapy as I couldn’t listen and couldn’t negotiate, which was completely false. I was taken off medication and it has harmed me and they didn’t check, didn’t care, didn’t respond, didn’t listen and took their time when I thought I wasn’t going to survive. They did not help me, and they are claiming they did, and anything negative has been my fault, not theirs. Also to add, if you are a member of the LGBTQ+ community, this also isn’t the place for you. My husband has been trying so hard during all of this to liaise with them to get me the help I desperately need and they’ve called him brother, father, partner but not once has he been my husband. We’ve even said about it and they still continue to refer to him this way. It makes me wonder if we were a heterosexual couple maybe we would of been treated differently as well, but then again looking at the reviews its probably just ignorant and boorish people running it who think they know best and it doesn’t matter how their patient feels. As you can see, I’m not the only one with these issues, so this isn’t an isolated event, this is how they “work”. If you can afford private, do it, if you can’t please get referred elsewhere as this place should be shut down due to neglect and serious lack of duty of care for their patients.
This is my weight chart - this is what happened to me under the "care" of ATS - I lost 15kg in 4 weeks, a 25% weight drop but was told it's "just anxiety."

Helen C.

I have always found the staff very friendly and we have never had a problem with any doctor/ Nurse we have seen with our Granddaughter, it's a bit of a trek for us to get too as we are 10miles away.

Anthony B.

This service spent the last 140 days gaslighting and damaging my husband’s mental and physical health. He was referred to them for general anxiety and as a result of their “treatment” and involvement he now has serious long-term physical health issues as well as a much worsened mental state.

They advised to stop/change medications with no follow-up support. Then denied doing so.

One of their nurses acted in a sexually suggestive & inappropriate manner during a home visit. Then denied doing so.

When questions were raised about treatment we were advised to “write a complaint”.

They have now rapidly discharged him rather than complete the investigation into that complaint.

Ultimately a poorly run and dangerous service. Please seek help elsewhere.

Lisa B.

I was so anxious about my sons appointment after seeing so many bad reviews. The staff were lovely so helpful the computers were down but our appointment was still on time and went quickly.

No1cares

It’s beyond a joke how bad this service is. I waited over 6 months to get a doctors appointment and when I did the doctor had no information or notes from all my sessions with the mental health nurse.
The Doctor was inappropriate, talking about how little he works and how much he gets paid. I then heard nothing for weeks and when I finally managed to speak to a human I was told the Doctor has left and was asked what I wanted to do? Unbelievably frustrating especially when you just need help. This place needs shutting down, people deserve way better

Weronika B.

My relative has been waiting years to get prescribed ADHD medication. They have lost her ADHD diagnosis paperwork so we cannot even go privately with evidence of the diagnosis.

Alice G.

Never allow yourself to be referred here. The only good thing about the place is the receptionists.

Never have I felt so humiliated and gaslighted in my adult life. Awful, awful place that will drive you to tears after years and years of recovery and finally feeling good about life.

Ive been to some awful mental health and assesment clinics over the years and this one has left me feeling absolutely broken.

You will be laughed at, false information about you stored and recorded, as well as not having a say in your own treatment plan and threats to have your gp take you off your current medication despite your gp knowing you for years, over one telephone call with one of these doctors.

Even when the doctor realises they were wrong to make certain assumptions, do not expect an apology, expect further gaslighting and blame.

Never before have I had such displeasure to deal with such uncaring and judgemental "professionals". Please save yourself the heartache and ask to be referred elsewhere.

jim D.

THE ADULT MENTAL HEALTH UNIT...............The staff here are absolutely not worth the money they get paid. They do not listen and do not care about patients. My wife was referred here and since dealing with with Horsham adult mental health department has not seen a doctor for over six months with their department cancelling appointments, giving wrong times for appointments and doctors only working 3 days a week! This unit need's to be shut down before someone ends up dead because of their inadequate service.