Ossett Surgery - Ossett

Ian M.

my family has received excellent service from this practice. Appointments readily available with pleasant and professional staff. Recent arrangements for influenza and covid vaccination were efficiently delivered.

Lewis V.

Edit: I've had it with not getting an appointment. Review dropped to 1 star.

Original review: Care is generally alright if you can get an appointment. 'Call back service' for appointments does not work too well, and you have you be on the ball to get an appointment. Not sure how older/vulnerable people cope. I blame NHS underfunding rather than the staff, but my rating is for the overall experience not any individual working in the practice.

Julie B.

Called today to make an appointment at 8AM for my son who had a really bad chest. I was 33 in the queue at 8AM. I used the ring back service which was very good. My call back was received in 15 minutes. I was able to get a morning appointment which I was really pleased about considering the time of year and how busy the doctors are. On arrival we were taking in to our appointment by the doctor on time at 10:30, there was no long wait. We saw Dr Khan and she was lovely. Had a wonderful personality and was really good with my son and spent some time giving him a very thorough consultation. We had a very good all round experience.

Pat H.

Hope this message from Ossett Surgery can be altered to avoid confusion … the message reads …” Confirmation of appt with Ossett Surgery. Please note this confirmation may also include a tel appts also! “
I found it very confusing ( was I supposed to attend the surgery - or wait for a telephone consultation)?
Hopefully in the future one message could be sent for an appointment at the surgery and a separate one for a telephone consultation avoiding all confusion for the patient!

Hilary A.

Had an appointment this morning.I saw Dr khan. She was absolutely brilliant. I Felt as though she had time for me and went over the ten minute. she was friendly and approachable .

Rebekah S.

Sonographer is extremely rude and unprofessional, never have I been made to feel so small by a healthcare professional. My appointment had been cancelled because I had rung up and asked if they had any other times due to childcare, they didn’t so I left it as it was however the lady I spoke to at the time cancelled the appointment for some reason. My grandma was outside in the streets walking my 6 month old baby around so I could attend the appointment. The Sonographer patronised me in front of a busy reception area rather than taking me to one side to speak with me. She kept saying it wasn’t her fault (it wasn’t mine either) and said she couldn’t scan me as I didn’t desperately need the toilet. Low and behold she ended up scanning me after she realised she’d upset me in front of everyone so her earlier statement saying she couldn’t scan was her just being incredibly awkward and purposely difficult. My appointment was to scan for something the hospital had previously found which obviously is causing me a lot of worry and she had no empathy in how she spoke with me. In the scanning room, her colleague just kept staring at me like I was a piece of rubbish. The receptionist had already told me I would be their last appointment so obviously they were annoyed that they couldn’t go home at 4pm and instead had to leave 10 minutes later. Or perhaps she thought as I’m much younger than her that she can speak to me that way. As someone who works in private healthcare, I would be ashamed and embarrassed if I spoke to or witnessed a colleague speaking to a customer or patient how she did. Thankfully this isn’t my usual doctors surgery, if it was, i’d be leaving and submitting a formal complaint.

Ashley P.

Unprofessional and poor service, was going to make me wait 2 to 3 days without my mental health medication due to issues with my prescription. Was made out to be lying about not having my medication, and Reception staff were unhelpful and didn't care. Trying to get a appointment is also a Joke getting told to ring either 8 or 12 each day and that all appointments are taken, then to call the following day. This is after having the line busy tone in excess of 55 times prior to getting through.

Aaron M.

Called to get a fit note from my Doctor but the rude girl at reception gave me www.nhshealthatwork.co.uk an occupational therapy website which has nothing to do with a fit note. A fit note is issued by your doctor or health professional caring for you. I asked who I was speaking to and rudely told I don't have the right to that information. Fair enough. Time to find out what our M.P. has to say. The reviews say all about these folks at Ossett Surgery reception.