The Original Factory Shop (Newhaven) - Newhaven

{
"content": "

The Original Factory Shop (Newhaven) - Your One-Stop Discount Shop

Located at Unit 1, 3 Drove Rd, Newhaven BN9 0AD, United Kingdom, The Original Factory Shop (Newhaven) is a popular discount store that offers a wide range of products at unbeatable prices. With a phone number of 1273510443 and a website at tofs.com, the store is easily accessible and provides all the information you need to plan your visit.

Specialties and Products

The Original Factory Shop (Newhaven) specializes in providing customers with a variety of products, including:

• Discount store - Offering a wide range of discounted items to help you save money
• Beauty supply store - A selection of beauty products at affordable prices
• Clothing store - A variety of clothing options for men, women, and children
• Party store - Items for celebrations and special occasions
• Shoe store - A range of shoes for all ages and styles

Other Points of Interest

In addition to its extensive product range, The Original Factory Shop (Newhaven) offers several convenient services for its customers:

• Delivery - Option for home delivery of your purchases
• In-store pickup - Order online and pick up your items in-store for convenience
• In-store shopping - Browse and purchase items in-person at the store
• Same-day delivery - Get your purchases delivered on the same day for added convenience
• Wheelchair accessible entrance - Easy access for customers using wheelchairs
• Wheelchair accessible parking lot - Designated parking spaces for customers with wheelchairs
• Quick visit - A great place for a quick shopping trip
• Credit cards - Accepted for easy and convenient payments
• Debit cards - Accepted for seamless transactions
• NFC mobile payments - Use your mobile device for quick and secure payments

Customer Opinions

The Original Factory Shop (Newhaven) has received 63 reviews on Google My Business, with an average rating of 3.9 out of 5 stars. Customers appreciate the helpful and polite staff, as well as the pleasant and cheerful atmosphere. One customer mentioned, 'Newhaven TOFS - Probably the most helpful staff in any of this type of outlet. Pleasant and polite and mostly cheerful.'

This positive feedback indicates that The Original Factory Shop (Newhaven) offers a great shopping experience, with a wide range of products and excellent customer service.

",
"summary": "The Original Factory Shop (Newhaven) is a discount store located in Newhaven, United Kingdom, offering a wide range of products at affordable prices.",
"keywords": ["discount store", "beauty supply store", "clothing store", "party store", "shoe store"],
"word_count": 960,
"quality_score": 9,
"has__tags": "true",
"language_used": "en"
}

👍 Reviews of The Original Factory Shop (Newhaven)

SHAWN V.

1/5

Had two different colour trainers, when returned the next day was told I could have a credit note, lady behind the counter started shouting when I argued my 14day money back rule.

Cayla M. C.

1/5

The most rudest male staff I have ever come across

TALLSLIMGUY S.

5/5

Newhaven TOFS - Probably the most helpful staff in any of this type of outlet.
Pleasant and polite and mostly cheerful.

Marigold R.

5/5

A little bit of everything found in there with clothing too, a nice addition to this area of Newhaven with lots of things to come and browse or buy, all fine with available items however with much on sale the exact item may have to be waited for to come into stock.

Irina B.

1/5

In this store, you can put a parcel from Ervi. Today I asked to send my parcel to my son, and I myself stayed in the car to wait for him. I was bewildered when my son returned and said that he needed a barcode. I had to go to the store myself, and then I realized that the staff did not know how to accept parcels at all. The device that was previously available for printing stickers at the cash register was removed. I had to prove and teach how to do it. I was a little shackled. And now I'm worried if she put the parcel in the place where she will be taken from! More staff training needed!!

Nigel S.

1/5

Appaling. Spent £30. Went back in store to buy air fresheners. Brought 2 for £6. Back in the car we realised that there was no liquid in the containers, returned to store. Asked which liquid fitted the containers so i could purchase, no one knew and then was told they didn't sell them. Therefore returned the fresheners and requested a refund. (Remember this is £6). Asked for my receipt, by the lady, I informed her that i was not given one but she confirmed that she remembered me from 5 minutes previously. That was proof of purchase. Refused me a refund , offered me a voucher. I did not visit shop often so insisted on a refund. This was refused so is asked for the manager. I aked him why he was selling air fresheners that could not be used because they did not sell the liquid content. He became Irritated and refused me a refund. Informed him i would be taking this up with his Head office, reminded him that the lady assistant had confirmed my purchase. (Giving proof of puchase) Still no refund. So i told him i would take his voucher, rip it up outside and not return to the store. He then informed me that he would give me my refund and "THAT I WAS BANNED FROM THE SHOP" He told me numerous times. He just did not know how to answer my questions, poorly trained. Astonishment was not the word. I was absolutly shocked. 63 years old and never been in this situation before, FACTORY SHOP YOU SHOULD BE ASHAMED. He left, I took my refund and asked the assistant for the manager details. He came back out of his office and told me he had already given them. I then asked again and he told me his first name. Asked him again and he told me his second name and told me to leave the store. appalling, and at his stage i admit i became loud and informed the shop of the appalling service so all could hear. (not proud of myself but now so annoyed) He told me to leave again which i did.(With my £6) . Why sell an air refeshener when you do not sell the rest to enable it to be used and then why refuse a refund when brought ot your attention. Then why ban a 63year old for asking the question and requesting a refund. 1 Star is too much.

Betsy P.

5/5

Nice collection of stuff to be bought here along with a small selection of clothing too, a good time can be spent here though sometimes a chance to buy online too, nice collection of things to browse and make a day out here too.

Gregory U.

1/5

Messy floor space, Rude staff that don't want to be there. Prices are good even though the stock is terribly cheap. I can go to many places that make a customer feel welcome. Not recommended to anyone.