Penwith Community Mental Health Team - Penzance

Name: Penwith Community Mental Health Team
Address: 1 Laregan Hill, Penzance TR18 4NY, United Kingdom, Penzance, TR18 4NY
Telephone: +44 1736 571000
Rating: 1.7

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 1 Laregan Hill, Penzance TR18 4NY, United Kingdom.
Phone: 1736571000.

Specialties: Mental health service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 22 reviews on Google My Business.
Average opinion: 1.7/5.

📌 Location of Penwith Community Mental Health Team

Penwith Community Mental Health Team 1 Laregan Hill, Penzance TR18 4NY, United Kingdom

☎️1736571000

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"content": "

The Penwith Community Mental Health Team stands as a vital resource for individuals within the Penwith region, primarily centered around Penzance. This dedicated team focuses on providing comprehensive mental health services, aiming to support residents facing various mental health challenges. Their approach is community-based, emphasizing local support and accessibility for those who need professional help. Understanding the role and offerings of this team is crucial for anyone seeking mental health support in this area.

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A Service Focused on Well-being

The Penwith Community Mental Health Team operates under the broader framework of community mental health services, which aim to provide care close to home. This model seeks to empower individuals by offering support, therapy, and guidance to manage mental health conditions effectively within their community context. Their services are designed to be holistic, addressing not just clinical needs but also social and emotional well-being. The team likely comprises a range of professionals including psychiatrists, clinical psychologists, psychiatric nurses, social workers, and therapists, all working collaboratively to provide integrated care. They handle a spectrum of issues, from mild to moderate mental health concerns to more complex conditions, striving to offer timely and appropriate interventions.

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Key aspects of their work involve assessment, diagnosis, formulation (understanding individual problems within a broader context), and treatment planning. Treatments may include talking therapies like Cognitive Behavioural Therapy (CBT) or other evidence-based approaches, medication management where appropriate, and support with practical issues that can impact mental health. The emphasis is on reducing distress, improving coping mechanisms, and helping individuals regain control over their lives. They also play a role in crisis intervention and supporting carers and families, recognizing that mental health affects everyone involved.

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Location and Accessibility

Located at 1 Laregan Hill, Penzance TR18 4NY, United Kingdom, the Penwith Community Mental Health Team places a significant emphasis on accessibility. This location in Penzance is strategically important for serving the diverse communities across the Penwith district, which includes towns like Penzance, St Ives, and Newquay. This physical presence is key to their community-focused approach, making professional mental health support a tangible option for local residents.

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One of the notable features highlighted for the facility is its commitment to inclusivity and accessibility for all. The site is equipped with a wheelchair accessible entrance, ensuring that individuals with mobility challenges can enter the premises without difficulty. This is complemented by a wheelchair accessible parking lot, providing dedicated and convenient parking for visitors with disabilities. Furthermore, the building includes a wheelchair accessible restroom, demonstrating consideration for the diverse needs of those visiting the facility. These features are not merely physical adaptations but are fundamental to ensuring that mental health services are accessible to everyone, regardless of physical ability.

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Reaching Out: Contact Information

For those seeking to connect with the Penwith Community Mental Health Team or seeking more information about their services, direct contact is essential. The primary point of contact is via telephone, which can be reached at +44 1736 571000. This direct line allows individuals to ask specific questions, inquire about appointment availability, or seek guidance on the initial steps towards accessing support. It is often the most immediate way to get answers and initiate the help-seeking process.

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While a specific website address was not provided ("Page URL: "), it is generally advisable for individuals to check if the team maintains a dedicated section on the Cornwall Partnership NHS Foundation Trust website or the relevant primary care trust's website. These official sources often provide detailed information about services, contact procedures, and eligibility criteria. Absence of a specific page URL here does not diminish the importance of contacting the team directly via phone or seeking information through official NHS channels.

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Community Perception and Feedback

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Understanding the experiences of others can be helpful when considering any service. The Penwith Community Mental Health Team has garnered feedback from those who have interacted with them. According to publicly available data, they have received 22 reviews on Google My Business, a popular platform for local business feedback. While the volume of reviews is relatively small, they offer genuine insights from community members.

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Importantly, the average rating on Google My Business stands at 1.7 out of 5 stars. This statistic warrants careful consideration. It indicates a significant level of dissatisfaction reported by a portion of the users. While it is impossible to generalize from a limited number of reviews, consistently lower ratings often point towards systemic issues that affect user experience. These could range from long waiting times to communication difficulties or concerns about the effectiveness of the care provided. This average rating serves as an important piece of information for potential patients or their families seeking mental health support, highlighting the need for thorough investigation and perhaps direct engagement to understand the specific concerns being raised.

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Recommendations and Considerations

When considering the Penwith Community Mental Health Team, several recommendations and considerations come to light:

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Evaluate Service Suitability: Community mental health teams can vary significantly in their scope and waiting times. It's crucial to understand if their specific services align with your needs. While they handle a wide range of issues, the level of specialized expertise or the waiting time for assessment might differ compared to other options.

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Understand Referral Routes: Accessing community mental health services often involves specific referral pathways, sometimes initiated by a GP (General Practitioner) or through self-referral depending on local arrangements. Clarifying the process is essential before seeking contact. The phone number provided is a good starting point.

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Prepare for Potential Waiting Times: Even with direct contact, waiting for an initial assessment can sometimes be required, especially for the first appointment. Researching the typical waiting times for the Penwith team specifically can be beneficial.

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Consider Alternatives: Depending on the severity or urgency of the situation, other options might be considered, such as urgent care services, crisis helplines, or private therapists, alongside the community mental health team.

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Leverage Accessibility Features: Given the team's commitment to accessibility, utilize the wheelchair access features fully to ensure a comfortable and supportive visit. This is particularly important for individuals with disabilities.

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Analyze Review Context: While the average rating is low, it's advisable to look beyond the number and read some of the actual reviews if available, to gain a more nuanced understanding of the specific concerns being voiced by community members.

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Follow Up: If initial contact is made, follow up on any advice or information provided. Ensure understanding of the next steps and maintain open communication if challenges arise.

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Ultimately, the Penwith Community Mental Health Team represents a core community resource for mental well-being. While facing some challenges reflected in the review data, their location, accessibility features, and dedicated focus on local support make them a significant point of contact for mental health needs in the Truro and Penwith area. For individuals seeking mental health support, reaching out via the provided telephone number is the recommended first step to explore how the team can assist them.

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"summary": "Penwith Community Mental Health Team offers mental health services in Penzance, Cornwall. They focus on accessibility and community support but face low user ratings.",
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👍 Reviews of Penwith Community Mental Health Team

Penwith Community Mental Health Team - Penzance

sct P.

1/5

Unhelpful, patronising and despite having multiple serious mental health diagnosis for which I was previously under CMHT in another area, in Cornwall I have been turned away. The CMHT IN CORNWALL HAVE MADE MY MENTAL HEALTH WORSE. The CMHT are NOT FIT FOR PURPOSE and do cause harm to people with mental health issues. I have had to accept after 4 gp referrals that trying to get help is making me more unwell. I don't believe it is just down to resources because it is the way they patronise you and talk to you, that us not a resource problem but an attitude problem. If I could give zero stars I would. A year on and back in mental health crisis UNIQUELY because of the attitude and lack of care from these people. The reception are actively screening my calls, hanging up on me, being sarcastic and rude. I will complain again. I am now speaking to my MP as these people are completely irresponsible, I have never felt so suicidal in my life!

Janet K.

1/5

Reading these reviews, some being many years ago, it is devastating to think how long CMHT have been seriously failing those of low mental health in Cornwall, especially West Cornwall, I would suggest for decades, and it many cases making them worse. My advice for those seeking help, is to avoid CMHT like the plague. The whole institution and staff need to be disbanded/sacked, all funding rescinded, and something completely different and that WORKS, with wisdom and compassion, introduced instead, with clients spoken to respectfully and equally (unlike one nurse who, in interview when I was vulnerable seeking help, and having been referred as the best place for help - haha - spoke to me patronisingly and derogatorily, and demolished all self-esteem I had at the time - and I had a witness to this - only to when by chance on a general walking group later and not realising I was the same person, spoke normally and respectfully to me - that's called discrimination by any other standard. And I have many, many other stories from others I know well and less well that echo this and worse). It cries out for something that is actually fit for purpose to be set up in its place instead. Not Digital Therapies/Xyla which also
have been witnessed to have flaws or reject clients for spurious reasons, or worse 'signposting' CICs that lead you nowhere but where youve already tried or to dead ends...mental health sufferers do not need inane inappropriate 'signposting'..all it does is delay real help. Govt funding is just wasted time and time again...if it's underfunded, it's due to very bad management too. Create something that truly supports and cares for all that seek help here. It has been a disgrace and a scandal sitting here at the heart of the NHS for far too long...a rotten dead heart. GPs and those at the top need to accept this fully - I alone have told enough of them - and force change now. Enough is enough.

Jeanette B.

1/5

If you need a depot your ok plenty of depot nurses here. . That’s about all they can do. Trauma related issues. No. No knowledge of trauma they create trauma. No resources to help with recovery.
Not trauma informed. They are power hungry robots.

Daniel M.

1/5

My wife has had to use the services of these people before, which did not do anything for her long-term. She is in need of them again for a separate and worse situation, however, her appointment got cancelled on the morning of the initial phone call, by text with no explanation. Are these people even trained or know what they are there for, its appalling how they handle people personal situations.

ALBERT J. W.

1/5

Cornwall mental health services are not only underfunded but those who are funded are not fit for purpose anyway. Firstly those of us who are old enough to remember, the very word mental was used as a derogatory term. Until we change the very term mental health we are not going to remove the stigma attached to our state of mind and physical well being. We will still get the 'snap out of it' attitude of some who do not understand how truly devastating depression/anxiety/stress/PTSD etc is on a persons life. If you actually get to see someone about our condition - and it is sad to say, but a great many don't and end up suffering in silence utterly devastated- you are asked what I consider to be the most stupid question going: "have you ever had thoughts of taking your own life ". We have a condition. We are not stupid. If we answer YES we know that a crash team will be notified and we will most likely end up in hospital compounding our problems. If we answer NO when really we want to scream at them YES,EVERY SINGLE DAY, then we do not receive the help that we need. We are not feeling the way we do out of choice. Our condition impacts on everything we say or do. We live it 24/7. How can anyone think that we enjoy feeling this way. Here in Cornwall our condition is far more widespread than people think. People think that just because we are surrounded by stunning scenery we can't possibly have thoughts of taking our own lives. How wrong they are. You have only to try to get through to our local Samaritans at any time of day to realise that there is something seriously wrong with Community Mental Health Team - there's that word again- here in Cornwall. A massive Thank You to the volunteers of The Samaritans who are people who really care and are not pretenders just to warrant a decent salary. I am not embarrassed to say that I am in tears most days and have to cope the best I can. I will say it again " the system here in Cornwall is flawed. It is not fit for purpose and is failing a great many people. It is in need of a radical shake up. Peace.

Dorothy M. B.

1/5

got given an appointment for the 8th February 2018 and then received a letter stating that appointment had been cancelled and a new appointment made for the 12th February 2018. After I had received the letter stating a change in appointments. I rang my community mental health team (cmht), to double check, and again they confirmed the date of my appointment as the 12th February 2018. Despite double checking, on the 8th February 2018 I rang again early in the morning and said, “I’m just triple checking I do not have an appointment today”, again I was brushed off and told it was on the 12th February. On the 12th February I went to my appointment and was greeted by a women I didn’t know and she told me my psychiatrist I had been assigned was leaving therefore there was no hope in a medication change. Even though I have been taking quetiapine for 8 months and I was experiencing sucidal, depressive thoughts and insane mood swings since I’ve been taken them. Not to mention, when taking the quetiapine I will sleep at least 16 hours a day. I was barely getting by, without showering or eating for days as I would just be so knocked out on quetiapine. On the 21st February 2018 I decided to ring my cmht as I was so desperate to get some answers, or an appointment, or advice on how to cope. I was in tears on the phone, and the lady said she didn’t know what to do because she was only a receptionist. She decided to put me through to another receptionist who then told me I didn’t turn up to an appointment on the 8th February 2018, therefore it’s my fault. So I told her how I had been sent a letter about the appointment being changed, and that the cmht had confirmed it was definitely not in the 8th February 2018 and it was on the 12th February 2018. She said there was a mix up then and said good bye. I rang my cmht and they offered to give me a complaints number. They didn’t apologise, nor did they act responsible for the mix up on their end. They just assumed I was the one in the wrong. Very rude staff, incompetent and not suitable to work with vulnerable people. I am stuck on this medication now until I can get another appointment, I wonder how many months I will have to wait this time? Probably only to be messed around again. It’s not fair.

Стефанія ?. ?.

1/5

They dont help people who are struggling. They didn't help my partner with his issues they said the wrong advice to him. And it has caused alot of stress for us. They never call us back and they dont do their jobs. Terrible

corrupt P.

1/5

This place mislead me and my family with lies, it also managed to lose my medical notes. One physciatrist illegally discussed personal health details with a third party without my consent. However this particular person could not tell me what I was suffering with and after all thses years still cannot.
Being a regular at the monthly Penzance Bipolar group meetings my experiences with Bolitho is shared with many others. The Bolitho team really needs to get a grip.
BEWARE it is your health they are playing with.
PROBABLY BEST GO PRIVATE