Xcel Leisure Centre - Coventry

Wendy D.

Brilliant accessable and friendly sports centre. We went to the toddler swim session. The floor of the pool raises up from 1.8 to 1.0 for the session. There are equipment there for wheelchair users also. Well recommended

Stephen

Don't bother with this place if you're an adult male hoping to swim in the pool when you want it.

For a vast majority of the time the swimming pool is only available for kids swimming lessons, aquaaerobics or women only. They close the entire 25m pool despite only needing half of it. They don't mention this when you join up and it doesn't give value for money for the package.

The spa has a cold jaccuzzi that never gets properly maintained and repaired and the door is propped open with a bin 🙄. Such things serve to remind paying members that they are using a council facility run on a budget.

The gym and pool close at 6pm at weekends which is no use to people who need the facilities in the evenings.

You're better off spending a little bit more money somewhere else to be honest unless you're a mum with a child.

Debbie M.

Terrible.
I joined on Saturday and cancelled after my first visit on Sunday.
I was really looking forward to being a member and having my first swim, which was actually quite nice.

However, the area leading into the pool was muddy. I didn’t have flip flops with me which was my error, but even so, the floors should not have been muddy on enter to the pool.

The steam room was filthy. The seats and walls were covered in orange mildew and the place needs a good scrub.

The worst thing though, and what made me cancel my membership, was that I decided to sit in the jacuzzi and after literally 30 seconds of being in there, I first of all heard then witnessed a male member snotting and phlegming into the shower opposite. I was horrified and disgusted. Against my better judgement, I told the male to stop, that it was highly inappropriate, unhygienic and disrespectful, at which point he began shouting at me and telling me I was the disgustingly one! I asked a member of staff from the reception desk to deal with him. Alex, from reception spoke to the male whilst I was present. However, they were speaking to each other in another language which I didn’t understand so I had no idea what was being said. I found this to be highly unprofessional, particularly since both of them spoke English.

I did not receive an apology from Alex, Infact, he was extremely disinterested. I asked how to go about cancelling my membership and he told me to go online. No help offered.

I am appalled by what I experienced and I certainly will not be recommending the venue to anyone I know. I am still waiting to hear from the Lifestyles about my refund.

Klaudia K.

Very nice and quiet gym during off peak - a little small but everything you need. The range of classes included in the membership is very good and all the staff are very friendly

Olga C.

Water in the pool is cold in the morning and hot in the end of the day.
Probably it's better to come with kids in the evenings.
Clubbercise was good,but why sticks are not included in the £5.20?
Soft play!!! You can leave your child for 90 min, or play together 1-3pm (don't remember exactly the time)

Lea B.

Terrible, we have been let down so many times I've given up. On the odd occasion we do manage to get in, the pool is cold and the changing rooms are freezing (as all doors propped open).

Christine K. (.

Premises clean, staff helpful. Well equipped establishment. I attend the gentle swim. It's perfect.

Nasim N.

Absolutely disgusting and very poor services.
It was my first day and will by my last day.
I couldn’t believe that,
After I came out from Swimming, I tried to change my clothes, I was looking a round where I can use spinning machine or drying machine to dry a little bit my wet clothes I was so embarrassed and I couldn’t find it,

I came to the reception and I asked where I can use.
The answer was shocked me😀
They said sorry we don’t have it.

Now I have to take my wet stuff back home.

So shameful 🥹