Portslade Health Centre - Brighton

Portslade Health Centre

Located on Church Rd in Brighton and Hove, Brighton, Portslade Health Centre (portsladehealthcentre.co.uk) is a medical clinic specializing in providing high-quality healthcare services to the local community. With a wheelchair accessible entrance, parking lot, and restroom, the facility is designed to accommodate all patients' needs.

The health centre has received mixed reviews, with an average rating of 3.4 out of 5 stars on Google My Business. Some patients have praised the professional and warm staff, as well as the seamless appointment process, while others have found it difficult to secure appointments in recent times.

Address: Church Rd, Brighton and Hove, Brighton BN41 1LX, United Kingdom

Phone: 1273431031

Website: portsladehealthcentre.co.uk

Specialties and Services

• Medical clinic

Other Points of Interest

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Restroom

👍 Reviews of Portslade Health Centre

Tanna O.

5/5

The staff are very professional and warm - very polite and supportive whenever I call to book an appointment. Special thanks to the Doctors for a stress free and seamless flu shot appointment this weekend. Amazing team!

lucy H.

4/5

I have always found the reception staff have been very helpful. I would say its more difficult to get appointments these days but mostly you can get to see someone if you call at the correct times.

Chris H.

1/5

While reception is good, and generally the nurses are helpful and friendly. Can't say that for the GP's. Rarely call when stated they will and in my own case took 10 days to authorise a simple repeat prescription despite repeated requests via Reception. Only acted when I suggested a formal complaint might be in order.

Jill S.

2/5

Oh dear! This HC used to be extremely good; now gone to pot! I have just (November) been asked to do a set of BP readings at home. I did This in MAY. God knows where they went as asked again in OCTOBER. Damned link expired just before sending in, so printed all out in letter, which I dropped in by hand. So where the hell have they gone Asked once a year before! No communication as to reason. Took whole month, a whole month, to refer me for cataract surgery after seeing the optician. As for eConsult, well, better called eInsult. Tried six times at 08.30 each day to get on, just for confirmation on my COVID toes. Gave up! Useless!

John W.

1/5

I need to change my GP due to numerous negative experiences, for which I have made complaints. Recently, I suspected that I might have a broken bone in my hand. I tried calling early, but after a couple of unsuccessful attempts, I finally got through mid-morning, and I had to wait in a queue for 30 minutes which was the shortest time available plus the phone expense. The message on the phone lasted for ages trying to get me to do something other than hold on and even gave me the 'good news' that the phone line is finally working now but there is currently a backlog because of it and they have a zero tolerence to any disrespect of the staff (they must be used to it, the service is so awful). The 'care navigator (diverter) said to get a telephone appointment earlier i needed to phone earlier in the day (this was at 11am), i had phoned earlier and there were 28 people waiting in the queue and the message said to phone later, do you actually know what you're doing? There don't seem to be enough staff available. It seems like the clinic is primarily run by pharmacists and nurses, and I believe the few GPs there are still working from home. They have also changed the name of reception staff to "care navigators," and it feels like they do everything they can to prevent patients from seeing a GP face to face, possibly because it requires the GP to come into the clinic. I was advised to call 111, to use the NHS page for self-checking, and to try an online checker called E-Consult, which was advertised as open 24 hours, but it did not open until 8:30 am, and there was a cut-off number for it. I was eventually given a date for two weeks later, but it was only for a call to see if I would be allowed a face-to-face visit, and the call would be from another surgery. All I wanted was a referral to the polyclinic for an X-ray, though by the time of the appointment, if I had a broken bone, it would likely have already started to heal. I can't take any more of this, and I am looking for another GP. It's hard to believe that the Care Quality Commission recently gave this GP clinic a good rating.

The W. T.

5/5

This centre is great. Reception staff are friendly and professional. The GP's I've seen have been pleasant, listened and empathic.
Yes, it took 16 minutes to get through, but I'm not the only one who lives in the area.
To everyone at PHC. THANK YOU.

Wendy T.

1/5

I was expecting a call from the doctor today, as luck would have it, the call came through as I was driving home from work by the time I had managed to pull over and reach my phone the doctor had hung up. I immediately called the number back and was number 14 in the queue. Forty minutes later my call was answered, I explained to the lady what had happened and she assured me that the doctor would call me again this evening. It is now 21.40 and I still have not been called back. I waited about a month for this call and now I will probably have to wait another month or more again. I feel very let down. What do you have to do to be heard?

Lins H.

5/5

Thank you to Ashlie for seeing me this morning . Was very thorough and very kind.