Wirral Mind - Birkenhead

Wirral Mind: A Dedicated Mental Health Service

For individuals in the Wirral area seeking support with their mental wellbeing, Wirral Mind presents itself as a highly valuable resource. Located at 90 - 92 Chester St, Birkenhead CH41 5DL, this established organization offers a comprehensive range of mental health services designed to address diverse needs. Contacting them is straightforward via Phone: 01515122200. Further details and service offerings can be found on their website: Website: wirralmind.org.uk. The organization’s commitment to accessibility is evident through several key features, including a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that individuals with mobility impairments can readily access their facilities. Furthermore, accessible toilets are provided on site.

About Wirral Mind

Wirral Mind operates as an independent charity dedicated to improving the lives of people experiencing mental health problems. They strive to promote wellbeing and reduce stigma across the Wirral Peninsula, offering a multifaceted approach to support. Their core mission centers around providing accessible and effective mental health care, fostering a supportive environment, and advocating for better mental health services within the community. The organization’s history reflects a longstanding commitment to addressing the often-overlooked needs of individuals struggling with various mental health conditions. They have grown significantly over the years, adapting their services to meet the evolving demands of the local population.

Services Offered

Wirral Mind’s service portfolio is extensive and caters to a wide spectrum of needs. Some of the key services include:

• Mental Health Support Groups: These groups provide a safe and confidential space for individuals to share experiences, offer mutual support, and learn coping strategies.
• Cognitive Behavioural Therapy (CBT): CBT is a widely recognized and effective therapy approach that helps individuals identify and change negative thought patterns and behaviours.
• Mindfulness Programmes: These programs encourage present moment awareness and acceptance, aiding in stress reduction and emotional regulation.
• Wellbeing Workshops: These workshops cover various topics related to mental wellbeing, such as stress management, self-care, and building resilience.
• Advice and Information: Wirral Mind provides impartial advice and information on a range of mental health topics, empowering individuals to make informed decisions about their care.
• Early Intervention Services: Recognizing the importance of addressing mental health issues early on, they offer services aimed at preventing the escalation of problems.

The services are designed to be flexible and accessible, taking into account the individual circumstances of each client. They aim to provide personalized support tailored to specific needs and goals.

User Feedback and Reputation

Based on reviews on Google My Business, Wirral Mind currently holds an average opinion of 3.2/5. This indicates a mixed range of experiences, with some users praising the quality of the services and the professionalism of the staff, while others have expressed concerns regarding wait times or the availability of certain services. wirralmind.org.uk provides a platform for users to share their feedback and experiences, offering valuable insights for prospective clients. The organization actively monitors and responds to feedback, demonstrating a commitment to continuous improvement. It's worth noting that while the overall average is 3.2, many reviews highlight the dedicated and compassionate nature of the staff, suggesting a strong foundation for positive outcomes.

Accessibility and Practical Information

As previously mentioned, Wirral Mind prioritizes accessibility. Beyond the wheelchair-accessible car park, wheelchair-accessible entrance, and accessible toilets, the organization offers a welcoming and supportive environment for all. Their location in Birkenhead is easily accessible by public transport. Parking is readily available, and the building is designed to accommodate individuals with various mobility needs. The team at Wirral Mind understands that accessing mental health services can be a daunting experience, and they are dedicated to removing barriers to care. They operate during standard business hours and offer various appointment options to suit individual schedules. The website provides detailed information on opening hours, contact details, and service availability.

Conclusion

Wirral Mind stands as a crucial resource for individuals seeking mental health services in the Wirral area. Their dedication to accessibility, coupled with a comprehensive range of services and a commitment to compassionate care, positions them as a trusted and reliable partner in promoting mental wellbeing. For those grappling with mental health challenges, or seeking to enhance their overall mental health, Wirral Mind offers a genuine opportunity for support and positive change. The organization’s proactive approach to gathering feedback and striving for continuous improvement further solidifies its role as a vital community asset. Considering the mixed feedback, it’s recommended that prospective clients contact the organization directly to discuss their specific needs and explore the most suitable services.

👍 Reviews of Wirral Mind

Alex R.

1/5

My experience with Wirral Mind has been poor. I waited 11 months from the referral to being given a slot (and I suspect I only got that because I e-mailed about it a few times once 10 months had gone by with no update at all).

The counsellor I had made no attempt to establish any rapport or make me feel at ease, and 95% of the sessions were him staring at me in silence. I understand these things differ for everyone, but I found this approach very uncomfortable and had brought it up a few times politely, to no avail.

I decided to quit my sessions, but put in a request for my counsellor's session notes (which a patient is legally entitled to, and was agreed to), and have still not received them, despite 3 months going by. I have e-mailed for an update but that has been ignored.

Overall, I found the service to be quite mismanaged and the quality of counselling very low.

Hayley P.

5/5

I suffer and have suffered from ongoing depression and anxiety for many years, Iv recently started counselling at Wirral Mind in St Caths, Bhead and I have never felt so at ease and incredibly welcome here. I was so anxious doing face to face therapy but it was the best decision I could have made. Only 2 weeks in and looking forward to my next session. Not sure if I’m allowed to mention the Lady’s name so delete if not allowed but Jackie is incredible at listening but also helping you to open up. Thank you Wirral Mind.

Kev J.

5/5

I've been coming to Wirral mind for some time now and it's a well organised safe place for anyone to be if they are having hard times in their life, all the staff are very professional, a great cafe with very good prices, and fantastic activities run throughout the week to suit everyone's needs.

Frenchie L.

5/5

An amazing charity ❤️ Wirral mind saved me when I was at my absolute lowest, I am still working with them till this day, I am awaiting to use their be-friending service and currently i have weekly visits from my Mind outreach worker, Sam.
Sam is an absolute credit to the company, she is amazing at her role and a great shoulder to lean on and is helping me become more confident by the week. She honesty deserves a praise she’s fantastic! Thank you so much Wirral mind for the work you do! I also really enjoy the fitness groups you set up, it has helped me speak to new people and feel more comfortable in the company of others. I would recommend this amazing charity and their services. They are absolutely brilliant. 👌🏽

Nicola W.

5/5

I attended a well being for women workshop this morning, It was engaging, uplifting and supportive.

Claire was friendly and knowledgable, I felt at ease from the start. It was great to share this learning experience, spend time amongst a lovely group of women, connect and hold space for one another.

I would recommend the workshops to everyone, it's a hidden gem in that not everyone is aware of its existence and the varied timetable and workshops available to all.

Cerys

1/5

Very rude, unhelpful & unprofessional service! The 'counsellors' are nasty, patronising and downright discriminatory! When you try to complain Gordon just ignores you and dumps you off the waiting list! Avoid these people, their aim is to make peoples mental health worse!

Patrick Q.

1/5

Was told at the beginning of the year have to wait for a anger management course just to find out its already started and they forgot to invite me what a joke.... if tour looking for help on the wirral stay away from mind there only there to mess you around...

skruffy F.

5/5

Really REALLY kind and caring and loverly people. The difference in attitude between them and the nhs/mental health services/social workers is like night and day. THEYRE SO KIND AND GENUINE AND HELPFULL. I cant stress enough how much the people ive interacted with really do care.
I was assessed fairly quickly by a very nice guy at st caths and now i see a loverly lady once a week... theyve made me feel safe and they really do respect your confidentiality and theyre giving me help i have been trying to get nhs wise for YEARS. If youre thinking about getting help or just want to see if its for you id say go for it theyre really helpfull...
Bad experiences with gp/hr/nhs mental health stuff made me so nervous but straight away you can feel and see the difference. Cant put into words any other way how genuine they are. Theyre there cos they want to help people theres no trace of the worn down/apathetic/burnt out attitude that goes thru the nhs. Even compared to private councelling (which was good when my gp just couldnt get me anything for 18months etc) these guys are better, the lady i see is voulenteering her time. It really shows through that they want to be there and they want to help.
As i said i went to st caths which felt easier to get to. It is quiet and confidencial and calming.