Careline365 - Norwich

Antoine B.

Have used Careline365 for 4 years to provide assurance for my mother. They have always been friendly and have dealt with both my mother and myself in a quick and professional manner.

I have just called and spoken to David to enquire about a renewal and he dealt with the query very quickly and without any difficulties.

Great service.

Jackie B.

Can never get hold of this company.

Not great when you need the reassurance that they are there to help!

Stephen J.

It is of utmost importance to thoroughly review employee feedback, especially when entrusting the care of your elderly loved ones to individuals who are paid the bare minimum possible. These reviews can provide critical insights into the company's true nature. In fact, it was the employee reviews that played a pivotal role in dissuading me from signing up.

Furthermore, it's crucial to note that when inquiring about the cost of your next renewal, the company's behavior becomes exceedingly uncomfortable and they may even resort to outright deception. It's been observed that they have a tendency to implement an annual increase of £15 unless you express your dissatisfaction.

Beth D.

My Nan had the pendant alarm / falls detector. She was sceptical about having it as she was fiercely independent however accepted it as her health was deteriorating quickly and she knew it would give peace of mind to her family. She fell on two occasions and pressed the lifeline (the falls detector function did not activate). The main box was kept downstairs so she did not know if it had gone through so waited a while both times. She had to crawl in pain to get her phone to call us and we went round immediately - both times she was taken into hospital and had a lengthy stay. It was plugged into the wall and connected to wifi - the connection to wifi should be the back up if the signal dips.

We as a family paid for a full year and sadly my Nan passed away just before 4 months of having this put in place. We called to cancel and of course they do not give refunds after 30 days which I think is disgusting - money is tight for everybody at the moment. They did offer to have it transferred to another person however I wouldn’t like anybody else in my family to have this due to the bad experience my Nan had. The only thing they are concerned about is getting the equipment back.

Caroline S.

I have just received the renewal amount for my mums care alarm at £245. I called to query this and was told that it had risen by £10 due to inflation and they could take that off. I was then told they could only take it off at renewal next year as it would take 5 days to apply the discount and they have already applied to take the direct debit 5 days in advance so it couldn’t be done. Having checked the price for a new alarm it is considerably lower and when I asked if I could close this account down and start again, I was told that a new set up fee would apply again. So the price advertised is false!
I asked to speak to a manager and was told that would also take 5 days. This company obviously work very slowly if everything takes 5 days!
To say I’m very unsatisfied with this company is an understatement. It seems to me like they are praying on the older and vulnerable generation and hoping no one will question the renewals. I have also found. A discount code for £10 off which is valid until the end of October so was it really an inflation increase

SJ 7.

I've been using Careline for a few years, and the emergency call handling has always been terrific.
Any problems beyond emergencies, speak to Simon if your after someone sensible!

Linda H.

Fantastic service from first phone call to Sales Team to next day delivery of landline free Digital Alarm Unit (with additional fall detector facility.) Easy plug into the mains, wait 1 hour for emailed registration form with medical conditions & emergency contacts to be uploaded (although this can be done via post) then test the system - all worked perfect. This company also answer their telephones promptly and their staff are patient and very helpful, talking you through the options & providing reassurance when testing. I’ve already recommended this company to a member of staff at Age UK.

Jenny P.

Ordered and paid for equipment for the year. After 6 months my husband had to go into hospital and then into a nursing home so no longer needed this machine. I returned it and asked for a refund for the time remaining but was informed it had to be returned in the first 30 days in order to receive a refund and that I should have read all the terms and conditions and would then have been aware of all the facts. I didn't know how quickly he would deteriorate and have to go into a nursing home so just signed the paper. The annoying thing was he only had to use the machine once for a medical emergency and on this occasion was told sorry there was no one on the other end of the phone who could give any medical advice which was the whole point of having the machine in the first place.
To anyone considering using this system read the terms very carefully before signing as you could be paying for something you will not need. If you are researching these systems on line, you will find much cheaper alternatives and in a few cases free. As money is tight for a lot of people at the present time this could be an expensive choice if you have to cancel after a short period.
Would I recommend this system, NO I'M AFRAID NOT.