Onward Homes - Head Office - Manchester

Onward Homes – Head Office: A Comprehensive Overview

For individuals seeking reliable and accessible housing solutions, Onward Homes presents a significant entity within the United Kingdom’s social housing sector. The Head Office, strategically located at Renaissance Court, 2 Christie Way, West Didsbury, Manchester M21 7QY, serves as the central hub for the organization’s operations and decision-making. It’s recommended that anyone considering engaging with Onward Homes familiarize themselves with this key location and contact details.

Contact Information:

• Address: Renaissance Court, 2 Christie Way, West Didsbury, Manchester M21 7QY, United Kingdom
• Phone: 3005550600
• Website: onward.co.uk

Specialties: Onward Homes operates as a dedicated housing association, focusing on providing affordable and quality housing to individuals and families who require social housing support. Their primary mission centers around addressing housing needs within the Greater Manchester area and beyond, offering a diverse range of tenancies and support services. They are deeply involved in regeneration projects, aiming to improve communities and create vibrant living environments.

Accessibility Features: Recognizing the importance of inclusivity, Onward Homes demonstrates a commitment to accessibility. The Head Office itself features a wheelchair-accessible car park and a wheelchair-accessible entrance, reflecting a dedication to accommodating individuals with mobility impairments. This commitment extends to their wider housing portfolio, with many properties designed to meet accessibility standards.

Opinions and Reviews: Currently, Onward Homes boasts 135 reviews on Google My Business, providing a valuable insight into the experiences of their tenants and stakeholders. However, the average opinion stands at 1.5 out of 5, indicating a mixed perception of the organization. While some individuals report positive experiences regarding housing quality and staff responsiveness, others have voiced concerns relating to maintenance issues, complaint handling, and overall service delivery. It’s crucial for prospective tenants to carefully consider these reviews alongside other available information when making a decision.

Detailed Information for Prospective Tenants and Stakeholders

Strategic Location: The West Didsbury location of the Head Office is advantageous for several reasons. Manchester’s central position provides excellent transport links, facilitating easy access for staff and visitors. West Didsbury itself is a thriving and diverse community, reflecting the area served by Onward Homes. This location allows for effective collaboration with local authorities, community organizations, and other stakeholders.

Organizational Structure and Services: Onward Homes operates under a defined organizational structure, with various departments responsible for different aspects of the business, including housing management, tenant support, regeneration, and finance. Their services extend beyond simply providing housing; they offer a range of support programs designed to enhance tenants’ well-being and promote self-sufficiency. These may include assistance with employment, debt management, and access to health services. The Head Office plays a critical role in overseeing these services and ensuring alignment with the organization’s overall strategic goals.

Key Considerations for Individuals Seeking Housing

When considering Onward Homes as a potential housing provider, several key factors should be taken into account. Tenant eligibility is a primary consideration, with criteria based on income, household size, and other relevant factors. The application process can be detailed, requiring applicants to provide comprehensive documentation. Once approved, tenants can expect access to a range of support services to assist them in establishing and maintaining a successful tenancy. It's advisable to contact the Head Office directly to discuss individual circumstances and explore available options.

Addressing Negative Feedback

The current average review score of 1.5/5 necessitates a thoughtful approach. While acknowledging the concerns raised in negative reviews, it’s important to recognize that every organization faces challenges. Onward Homes appears to be actively working to address these issues, with ongoing efforts to improve maintenance procedures, enhance complaint handling processes, and strengthen tenant support services. Transparency and open communication are crucial to building trust and fostering positive relationships with tenants. Contacting the Head Office directly to voice concerns and seek resolution is often the most effective way to address specific issues.

Future Developments and Strategic Goals

Onward Homes is committed to long-term sustainability and continuous improvement. Future developments are likely to focus on expanding the availability of affordable housing, investing in energy-efficient properties, and strengthening community engagement. The organization's strategic goals include creating thriving communities, promoting social inclusion, and reducing homelessness. The Head Office will undoubtedly play a central role in driving these initiatives forward, coordinating efforts across the organization and collaborating with external partners.

Resources and Further Information

For detailed information about Onward Homes, including property availability, application procedures, and support services, prospective tenants are encouraged to visit the website: onward.co.uk. They can also contact the Head Office directly via telephone at 3005550600. Further information can be found on the Google My Business page, which provides access to recent reviews and contact details. Exploring these resources will provide a comprehensive understanding of Onward Homes and its offerings.

👍 Reviews of Onward Homes - Head Office

Adele F.

1/5

I’ve been with Onward for almost 3yrs, I’d say the repairs department is poor and I waited 2 years and gave up. Only on my 2nd inspection where I complained to the housing officer face to face did I get prompt repairs that week, however one of them was of poor quality.

For a gas service this month, I was threatened with legal proceedings. I didn’t receive any letters and the only call I got was the day before an appointment which I couldn’t do as I was at work. I rang explaining this and then Onward had the cheek to say that legal proceedings were being taken due to lack of access, the woman couldn’t tell me where these mysterious letters had been sent re: gas service. I’d had no calls prior to this either. Out of all the housing associations around, avoid Onward.

Maria M.

1/5

Ignore all you want.

I am still waiting for a resolution.

Your company now is tormenting the area, and the are ALL WEAR heavy duty construction headphones and have ZERO REGARDS in surrounding areas, and for people on sick leave and trying to rest..

Tormenting and spending hours, near a house.
Walking around and grinning.

You would never, ever see such housing maintenance service, somewhere in Marlborough or Devizes, Frodsam.

Disgusting how you've disroyed everything.

Entering properties with no permission and just jain saw massacre every plant.
Took down 20 meters coverage of 10 year old privacy hedges.

Barbaric service.

Who will compensate the privacy hedges you have destroyed?

Satnam R.

1/5

Terrible Freehold Company – Avoid if Possible
The lack of regulation for leaseholders allows this company to take monthly service charges with little to no visible improvements. I've been stuck in an ongoing parking dispute for months due to their own mismanagement, and the customer service is truly appalling. To make matters worse, the intercom in the apartment has not even been working for over a year, and despite numerous follow-ups, it remains unfixed. Extremely disappointed with the service provided.

MrTime82

1/5

Awful Housing Association. I've been with no oven for 18 months now. No Washing Machine for 8 months and ruined floors for 6 months. Every time I call they start the process again stating someone will call to do the repair but it never happens. Escalated to the Complaint Team which is even less responsive and takes longer to sort out any issues. They dont keep an accurate log of the information and bits of info are always missing. AVOID AVOID AVOID!!

kira M.

1/5

This is the worst housing association going, I am a previous tenant of 10 years with onward homes, and I can honestly say for a social housing group the managment is a disgrace. I moved out of their property 4 months ago and this company continues to steal my money. Taking service charges out of my bank account, when I call to complain and get my money refunded I was told I had an overpayment on my account some of which come from Uc and some from myself. It’s now been over a week and I have called to complain yet again to be told, that infact it’s down to Uc to declare if it’s an overpayment, which they can clearly see it isn’t as I paid them what Uc would have in order to move as anyone knows Uc pays in arrears. Nevertheless the services charges money they have been taking from my account is my wages, but it’s down to Uc to decide if I can have it back. Onward homes are robbing vunerable people and would have continued to take money from my account if I had not realised and called them to cancel the direct debt as I couldn’t do it on my side. As single mother of a child with additional needs and I also suffer with severe mental health myself, this company is An absolute disgrace and glad I am no longer a tenant of theirs. But still enduring the consequences of being a previous tenant.

Imran M.

1/5

Awful Company. No morals whatsoever. AVOID AT ALL COSTS!!! Service charge of £850 a month for a two bed flat in a small town in Bury. No service received, if anything they ruin the surrounding areas. Knightsbridge in LONDON is cheaper. If I could give a minus score I would. They should be wiped off the face off the earth. Absolute filth.

Adam F.

1/5

They are so far removed from the reality of what you deserve from a housing charity that a score above 0 is non reflective.

I wish I could give a minus star for every day I feel failed which would so far be more than minus 250 stars.

Sophie B.

1/5

If there was 0 stars I would give, been left all bank holiday weekend with a leaking boiler onto wires as I was told this is not an emergency, How can they leave people in unsafe houses with 2year old children for over 4 days!