Arrow Auto Services - Maldon

Linzi K.

!!DO NOT BUY FROM THESE COWBOYS!!

My son bought a 64 plate Ford Ranger in December. From the day he drove it home it had issues.
1. It had no lights even though it had passed an MOT
2. The clutch was sticking.
3. The van was absolutely filthy, even though they said it would be cleaned.
The next day the clutch was completely stuck down & It had to be towed back to Essex from Eastbourne for them to fix it under warranty!
We then took it to a local mechanic who said the fly wheel was going, take it back & ask for your money back.
These guys of course would not offer a refund but said bring it back, only you have to drive it here. Which meant loss of earnings again, diesel & tolls to pay out for.
Cut a long story short the gearbox has now gone & is going to cost £3,000 to fix. My son is stuck now with thousands of pounds of debt & a truck that’s absolutely useless!!!

Josh R.

Didn’t care when we showed up, the car wasn’t even valeted. Made to wait an hour in the rain. Didn’t tell us it got mot’d before they took the modified wheels off so the wheel alignment was off and went through 4 tyres in 3 months. Only reason we took the truck off the forecourt was because I had work the next day and me and my girlfriend traveled from Cheshire on trains and the tube. Cowboys. Swerve them at all costs

Kuba

Avoid at all costs. Please go somewhere else to buy vehicle. Bought van from them few years back, mot was fresh and clean (vehicle wouldn't pass mot but of course they have own mot testing station :)) , but once I came to collect the vehicle, had to wait 5 hours to get it ready (they had almost a month for it as I was on holiday) windscreen was freshly fitted, had to ask them to fit rear tail lights as It was smashed, paintwork on sides was still fresh, warranty only exist for their own rules, when I went for my own inspection in garage I had to spent 1k£ to get it ready for work. I've changed the parts at my own cost, they gave me back some money for their own part PRICES, not what I paid for. The best thing from few days back, van had an accident by my driver, and it came back with tons of filler on back sides, so it was after quite big "fix" few years back, that's why they painted it. Don't wanna mention how dirty and stinky was once I came to collect it, after few years still can not remove the smell. One key only, not working one of course. Cargo area terrible too. Very long story with it overall. Just AVOID.

Stuart S.

⚠️Avoid at All Costs – My Experience with Arrow Auto Services

I purchased a 2019 Ford Transit Connect in June 2024 from Arrow Auto Services. It seemed reasonably priced and suitable as a runaround for one of my employees. Unfortunately, it turned into a complete disaster.

On delivery to the north of Scotland, red flags appeared immediately. The van came with only one key despite being advertised with two, and the back was filthy — littered with dirty gloves and rubbish. I let this slide, thinking the 500-mile delivery journey proved the van’s roadworthiness and was not worth rejecting it over this.

Just over 3 weeks later, the van suffered a complete mechanical failure. A local garage refused repairs due to the engine’s dreadful condition. I contacted Arrow for a refund, but because I bought the van through my company, I wasn’t protected by the Consumer Rights Act — only the older Sale of Goods Act applied.
I hadn’t paid too much attention to the engine upon purchasing the van for two reasons; 1. I am not overly mechanically minded & 2. I would expect a garage selling a van, which they claim had just been MOT’d & serviced, to be roadworthy to a certain extent and to last considerably more than 3 weeks. Perhaps that is overly trusting on my part.

Arrow claimed the van was of "satisfactory quality" and offered a warranty repair. Given the van’s shocking initial condition, I had no confidence they would do it properly second time round. I suggested an independent inspection or local repair — both were refused. I eventually agreed to return the van for repairs. They then rejected this too and handed me off to a so-called lawyer, who wasn’t legally qualified but did convince them to arrange a proper independent inspection.

The independent inspection revealed 23 faults, all noted as present or developing at the time of sale. Still, somehow, Arrow denied any wrongdoing and refused a refund. I had no choice but to start legal action. They ignored all reasonable proposals, so I issued court proceedings — not financially logical for a low-cost van, but morally necessary.

Finally, after months of silence and delay, we arranged collection, at their expense, in Feb 2025. On the day, Arrow backed out again despite the fact they’d paid for a 3rd party courier to travel to the North of Scotland. Another hearing was then scheduled for June. Just before it, Arrow dropped their lawyer, represented themselves, and eventually settled on my terms: they collected the van in June 2025 (again at their expense) and issued a refund — nearly a year after the van broke down.

The van was returned with more mileage, another registered keeper, and still broken — and they paid more for it than I originally did. Their delay and denial cost them thousands.

In my opinion, Arrow Auto Services are dishonest traders who refuse accountability. They knowingly sold a faulty van, rejected every opportunity to resolve things fairly, and only acted when forced by the courts. They are clearly happy to sell vehicles in any condition, hope they limp through their warranty period, then wipe their hands of it. Anything to make some easy money, regardless of who it inconveniences.

I spent thousands in legal fees, but for me that is money well spent I would rather spend some money to cost them more. I’m sure their tactic of attempting to ignore everything until it goes away, due to the high costs of a legal case, has worked for them plenty of times in the past.

⚠️ Avoid Arrow Auto Services. It’s not worth the hassle.

James W.

Dealt with Tim on a new ranger Mike helped me with the paperwork and Ashley sorted the TPMs for me good service overall thanks guys

Michael F.

Have been using arrow auto services for my servicing and mots for number of years always found them to be very reasonable on pricing and very helpful with any problems

The V. W.

Bought a 2012 hilux from this company and can’t praise them enough.Ash was polite helpful and informative.the deal went through without a hitch and all the little jobs were done. I must say so far I am over the moon with the truck and their service,I shall certainly recommend them to anyone and be using them to look after my other vehicles
Thanks Ash top job
Les Buck

Marek B.

Very happy with the service provided by Arrow.
Viewing of the van without any pressure. I was left to check whatever I wanted and offered decent test drive, not like with some dealers that you can’t even leave the car park.
Friendly, helpful and honest people, van as described. Would highly recommend