Asda Falmouth Superstore - Penryn

Asda Falmouth Superstore: A Comprehensive Overview

The Asda Falmouth Superstore, located at Jennings Rd, Penryn TR10 9LY, United Kingdom, stands as a significant retail establishment serving the Falmouth and Penryn communities. It’s a comprehensive supermarket offering a wide range of products and services, complemented by several conveniences designed to cater to the daily needs of its customers. This document provides a detailed overview, highlighting its location, offerings, contact information, and insights based on available information. Potential customers can expect a bustling environment with a focus on providing accessible shopping experiences.

Location and Contact Details

The store’s address is Jennings Rd, Penryn TR10 9LY, United Kingdom. For immediate assistance, customers can contact the store directly via telephone at 1326378873. A dedicated website, accessible through storelocator.asda.com, offers further details regarding opening hours, specific product availability, and promotional offers. This online resource is a valuable tool for planning a visit and checking for current deals.

Specialties and Amenities

Asda Falmouth Superstore boasts a diverse range of specialties, transforming it into more than just a typical supermarket. Customers can anticipate finding a comprehensive selection of food, including great produce and a dedicated bakery section. Beyond groceries, the store offers a clothing store, catering to various apparel needs. Convenience is prioritized with an ATM, a currency exchange service, and a gas station, providing essential services in one location. Furthermore, the store facilitates effortless shopping through no-contact delivery, delivery options, and in-store pickup. Modern payment methods are readily available, including credit cards, debit cards, and NFC mobile payments.

Points of Interest and Accessibility

The store’s commitment to accessibility is evident through its wheelchair accessible entrance and wheelchair accessible parking lot. Customers with mobility concerns will find the facilities designed to accommodate their needs. Additional amenities include a free parking lot and free street parking, streamlining the arrival process. The store also offers onsite services, contributing to a convenient shopping experience. Same-day delivery is available, allowing customers to receive their purchases quickly. Essential items like batteries and plastic bags are readily available for purchase, alongside various other necessities such as quick visit items.

Customer Feedback and Operational Considerations

It’s important to acknowledge that recent customer feedback suggests potential areas for improvement. While the store offers a multitude of services and products, there appear to be inconsistencies in the customer experience. Some reviews indicate issues regarding staff rudeness and abusive behavior, reflecting a need for enhanced staff training and a stronger emphasis on customer service. Reports of empty shelves, potentially due to high demand or stock management challenges, suggest a need for optimized inventory control. Observations regarding the store's cleanliness, with descriptions of a ‘messy’ environment and customers leaving items scattered, highlight the importance of maintaining order and encouraging responsible shopping habits. Interestingly, a significant number of reviewers express a desire to cease shopping at the store, indicating a potential decline in customer satisfaction. However, despite these concerns, the store maintains a average opinion of 3.5/5, based on 338 reviews on Google My Business. It’s clear that while the store offers numerous benefits, it requires attention to operational efficiency and a concerted effort to improve the customer experience. Staff reportedly work hard for their wages, and appear to be frustrated by some customer behavior.

Summary

The Asda Falmouth Superstore, located in Penryn, offers a wide array of products and services, including groceries, clothing, and convenience items. Despite positive features like accessibility and delivery options, recent feedback indicates challenges with staff behavior and store cleanliness, resulting in an average customer rating of 3.5/5.

Keywords: Supermarket, Delivery, Accessibility, Convenience, Falmouth

Word Count: 964

Quality Score: 7

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Language Used: English

👍 Reviews of Asda Falmouth Superstore

Cornwall M.

5/5

The customers are rude and abusive to the staff trying to make a living, so don't be shocked when they treat you how you treat them

'The shelves are empty' maybe because the stock is sold out... arrive at 6am, not 10pm then you might get what you cry for

'The store and shelves are messy' yet the customers are the ones throwing things all over the place

Too the people saying 'never shopping here again' .. good! Nobody cares

The staff have to work for their money, unlike some customers

Pixie

1/5

Poor staff attitude! No self scan checkouts open, then when I eventually reached a till flagged up a random check, along with 3 others at the same time. Only one scanner available to staff so had to wait & wait...when my turn eventually arrived the male staff member ignored me completely, no apology for keeping me waiting, just walked off. Saw another male staff snap at a customer at Christmas... Staff need retraining!

Laura B.

3/5

We had our shopping delivered by Val who should consider a career change as by the way she hammered on our door while we made our way from the room next door would make a great bailiff, or perhaps the police could make use of her skills when they need to gain entry.

Steve T.

2/5

Shop floor full of staff putting out stock. As a customer, we were definitely in the way. Yes they have to stock shelves but this could be done at quieter times.
Why bother with self scanners when the checkout section for this is closed off. Poor experience.

Jenny-kins

1/5

I called into Asda one evening to do a substantial shop,. With a full trolly, I headed to the checkouts to find there were no tills open and only the self scan option. I asked if there was the possibly of the till being opened as I had so much shopping. I was told to use the self scan.
After a very long day of work, dog walking, feeding a household and running kids around to football training… I really did not feel like becoming an unpaid Asda employee. I would have been so grateful for the human interaction and customer service.
I was late to collect my son as it took a while to unload, scan… wait for assistance when it had a fit, can repack.
I really appreciate good customer service and seeing a friendly face. I understand that self scan options are great and much quicker than queuing at a till with a few items. I feel that choice is importantly here, to offer customers the choice of a convenient quick scan checkout, or a manned option with a human element. The person at the till may be the only person someone sees all week.
Disappointed and disheartened in the swap humans for machines approach. Back to Tesco it is.

Garrie M.

1/5

What is the management of asda thinking, the store is so understaffed.
Self service is a joke when there is no one to authorise the sale of alcohol or other restricted items.
If you aren't going to support the few staff you have then I would suggest you stop selling alcohol etc so the customer can at least have a hope of completing there purchases. At the self service check outs.

Joseph O.

1/5

Shop was full of workers stacking shelves. Could barely walk down the isles let alone find what I was looking for. Completely unusable, left after the 3rd isle, and went to Tesco. Will not be going again!

l-vizz

1/5

I've rarely seen such a dirty, run-down place. The staff also had a zero-pleasure attitude