Bentham Road Health Centre - Blackburn

julie D.

My mum waited in the horrible queue of 30 people for an appointment only to get a snotty receptionist tell her no then got blue lighted to hospital In an ambulance later that day. No duty of care what so ever ......it wants closing down!!!!!

Jennifer M.

I've been a patient here for over 15 years, I've never had any issues. I always get an appointment when I call, I'm always listened to and I leave with a plan/solution every time. As a woman, I feel my specific health needs are taken seriously which is a rarity 🙂

Lee S.

It is a terrible doctors. I have 15 days of pills left so I ordered some more, I get a phone call it's to early, so I said leave it and approve it on Friday, "I can't do that" you have to re-order them when you have 5 days left, 5 days, so two days may be a weekend, it then takes a doctor 3 days to get it done another 3 days at the chemist, and guess what I will have run out.

As a doctors you are supposed to help people, not make our lives more difficult!!!

Mrs W.

Nicola Dickinson health practitioner has been amazing for my mother. All the problems that we explained was sorted that day. She has been friendly and understanding of my mother’s health problems. We can’t thank her enough.

Alison

Never been in the health centre before. It was throwing it down outside so I rushed in and forgot my glasses. Went to the reception desk to ask where to go. There were 5 people in the back of reception and not one person came to help me . Eventually I spotted a sign and went to sit . Very unfriendly unhelpfully staff on reception. If I was a doctor there I would be having a stern word with them. They should be ashamed of themselves.

Mike L.

Yesterday (20/09/22) I rang twice to try and make an appointment, after receiving a text from the surgery asking me to make an appointment and on both occasions was cut off before being able to speak to a member of staff.
Today (21/09/22) at 1.45pm I tried once again to make the appointment and yes, you have guessed it, I was CUT OFF AGAIN before someone answered the call!! Perhaps I should try sending smoke signals but then again, they would probably get the wind to blow them away. What a system they have in place!!
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After failing to get to speak with them via the telephone system I decided to go and visit the Health Centre in person inorder to attempt to make the appointment (the appointment that THEY, THE RECEPTION STAFF, had sent me a text asking me to make). I went to the reception desk (found that there was 3 members of staff on duty) at approx 3.20 today (21/9/22) and stood there, alone, for a good 5 mins during which time Scott, one of the reception staff approached the desk twice, looked at me, fiddled with some paperwork and then returned to his work desk. The other two members of staff also knew that I was stood there as they had both seen me but, made no effort to make any move towards the front desk! It's quite obvious that they, (the reception staff who must not be questioned!) are a law onto themselves. The directive sent out by the Health Centre Management request that patients of the service must be polite and courteous to the staff but it seems that it's just a one way as they, the staff, are allowed to ignore patients who visit the Health Centre!! After reading the 'reviews' left by other frustrated patients, I think that it's high time that the staff received re-training for their positions as they seem to think that they are demi-gods and as such are above carrying out the simple task of being polite and helpful! IMO

Paul W.

Absolutely useless I have bad c o p d and went to see if my inhaler had been sent and the guy on reception should not be in a job of I end up in hospital he is to blame

Tom A.

All doctors and staff are extremely helpful and go out of their way, in fact quite often they go above and beyond; nothing is ever too much tor trouble. Appointments are easy to get and I always feel listened to. Many thanks to all.