Bolton Community Practice - The Market Surgery - Bolton

Bolton Community Practice - The Market Surgery: Your Local Healthcare Hub

Nestled within the Horwich Health & Wellbeing Hub, Bolton Community Practice - The Market Surgery is a community-focused medical clinic that serves the local area with dedication and professionalism.

Main Services

• Primary Care Services: The surgery offers a wide range of primary care services, including health checks, vaccinations, and management of chronic conditions.
• Language Support: The practice provides language support to ensure that all patients can fully understand and participate in their healthcare.
• Online Consultation: Bolton Community Practice offers eConsult, allowing patients to consult with their GP online for minor issues and non-urgent queries.
• New Patient Registration: The surgery welcomes new patients and makes the registration process as smooth and convenient as possible.
• Prescription Services: Patients can order repeat prescriptions online or via the NHS App.
• Patient Record Access: Patients can view their medical records online using the NHS App.

Location and Access

Bolton Community Practice - The Market Surgery is conveniently located at the Horwich Health & Wellbeing Hub, Victoria Rd, Horwich, Bolton BL6 5PY, United Kingdom. The hub is easily accessible by several means of transportation:

• By Car: The surgery has a wheelchair-accessible car park for patients and visitors.
• By Bus: Several bus routes stop near the hub, including the 125, 575, and 585 services.
• By Train: Horwich Parkway train station is approximately a 15-minute walk from the hub.

Featured Characteristics

• Wheelchair Accessibility: The surgery is designed with wheelchair access in mind, featuring a wheelchair-accessible entrance and toilet.
• Appointments Recommended: While walk-ins are welcome, it is recommended to book an appointment to ensure availability and minimize waiting times.
• Community Involvement: As a Social Enterprise Organisation, Bolton Community Practice actively involves staff and patients in the development of the practice and its services.

Practical Information

• Phone: You can reach the surgery by phone at 1204463444.
• Website: For more information, visit the official website at boltoncommunitypractice.nhs.uk.
• Opening Hours: To confirm the latest opening hours, it is recommended to contact the surgery directly or check its website.

Bolton Community Practice - The Market Surgery is committed to providing high-quality, patient-centered healthcare to the local community. With a team of dedicated professionals and a focus on community involvement, the surgery has earned an average rating of 3.9/5 from 38 Google My Business reviews.

"Just had my first appointment at Bolton Community Practice with Dr. Sebastian Pillon. He was incredibly informative and thorough—the most insightful GP I’ve ever seen. I left feeling confident and well-informed about my health."

This positive review highlights the exceptional care and professionalism provided by the surgery's staff, with Dr. Pillon being singled out for his thorough and informative approach.

👍 Reviews of Bolton Community Practice - The Market Surgery

Lee Y.

5/5

Just had my first appointment at Bolton Community Practice with Dr. Sebastian Pillon. He was incredibly informative and thorough—the most insightful GP I’ve ever seen. I left feeling so grateful and reassured. Brilliant work.

Jodie L.

1/5

I’d be apprehensive to say this practice even deserves one star. I had been registered here for the past approximately 15 years and throughout attended this practice for multiple ongoing problems which I feel have been ignored and unseen to despite countless visits. The main problem is not the qualified healthcare staff but the overall system and management, I work in healthcare myself and understand that sometimes no matter how well patients are treated by staff they are still failed by the declining system of the NHS. Although I have felt ignored by some practitioners whose names I cannot remember, nurse Karen and mental health practitioner Ian have been great and have always listened to my health issues thoroughly. The reception staff answer calls with rude manner (I can’t say all as I have had kind receptionists previously but the majority of time not) and they appear uninterested in answering your queries and concerns. The appointment availability is unacceptable, attempting to arrange an on the day appointment at 8am often leaves you without one and trying to pre book an appointment leaves you with a 3-7 week wait and there is no acknowledgement of urgent symptoms. Sometimes they’ll tell you a GP will contact you over the phone on the day to assess your symptoms and then no one rings you all day from the practice. The final straw for me was when I rang last week describing tachycardia, feeling faint and CHEST PAIN and they told me they had no appointments for 4 weeks, neither did they advise me on what to do or where else to go for urgent medical attention. I have since changed practice and they have been a huge improvement.

stephen H.

5/5

Could I please give a mention to one of your nurses called Karen. I saw Karen last week at horwich surgery. She was a star. I had to have some tests she explained everything. She took the trouble to phone me late last night to explain the results. 10 out 10 from me.

Gwyneth T.

5/5

Saw doctor Pathan this afternoon and she treated me with great empathy and examined me thoroughly, we need more doctors like her. Hope she gets a permanent post with you, she is certainly an asset in my opinion.

ayan M.

1/5

My recent visit to Market Surgery in Horwich was nothing short of a nightmare. The receptionist's attitude was beyond rude, bordering on outright hostility. It felt like dealing with an emotionless robot. To add insult to injury, getting an appointment seemed like an impossible feat, and my concerns about my condition were blatantly ignored. This clinic needs a serious wake-up call in terms of empathy and patient care. My experience left me not just frustrated, but genuinely disheartened by the lack of compassion. It's high time they reassess their priorities.

gary H.

1/5

SHOCKING to say the least. Our son was discharged from hospital after having a stroke. Could not get an appointment with a doctor for after care. Had to make do with a telephone consultation. When trying to order a repeat prescription was told it had to be by email only. After sending the email I got a reply saying because they had not prescribed this medication before they rejected the request. Ended up having to contact the hospital to get his medication dispensed from the pharmacy at the hospital. Needless to say my son is changing doctors to a practice that is not run by bureaucratic, jobs worth, people with scant regard for their patients.

elaine F.

5/5

I visited and was seen by a lady doctor. Dr pathen. Examined me thouroghly unlike another doctor who pretends to do his job and is stealing money in my opinion. After all when we are poorly and in pain we need a dr with empathy as well as proffesionalism. I feel that she is going to be very popular as was dr parr. I came away from the surgery feeling like i had been listened to and looked after properly. Cannot praise this dr high enough

Alex S.

1/5

The worst doctors I have ever been to, always forgetting your order and getting it wrong constantly ringing them back to re order because they ain't sent it or put it on the system, Very rude staff talk to you like dirt