Citizens Advice Camden - London

Citizens Advice Camden: A Beacon of Support in London

Citizens Advice Camden is a highly regarded charity and non-profit organization dedicated to providing free, impartial, and confidential advice and support to individuals and families within the Camden borough and surrounding areas. Located at 141a Robert St, London NW1 3QT, United Kingdom, the service operates as a vital resource for those navigating complex challenges related to debt, employment, housing, benefits, and a wide range of other issues.

### Contacting Citizens Advice Camden

Individuals seeking assistance can easily connect with Citizens Advice Camden through several channels:

* Phone: 8000283146 – This dedicated helpline offers immediate support and guidance during challenging times.
* Website: https://www.camdencabservice.org.uk/get-advice/adviceline/ – The website provides comprehensive information on the services offered, frequently asked questions, and resources for self-help.

### Services Offered

Citizens Advice Camden offers a diverse portfolio of services, tailored to meet the specific needs of the community. These include:

* Debt Advice: Assistance with managing debt, negotiating with creditors, and exploring debt solutions.
* Housing Advice: Guidance on tenancies, evictions, homelessness, and housing rights.
* Employment Advice: Support with job searching, employment contracts, unfair dismissal, and discrimination.
* Benefits Advice: Information and assistance with claiming benefits, understanding entitlement, and appealing decisions.
* Consumer Advice: Guidance on consumer rights, unfair trading practices, and product safety.
* Family Advice: Support with relationship issues, divorce, child custody, and domestic violence.
* Community Care Advice: Information on accessing social care services and support for carers.

### Accessibility and Facilities

Citizens Advice Camden demonstrates a strong commitment to inclusivity and accessibility. The premises at 141a Robert St feature a wheelchair-accessible entrance and wheelchair-accessible toilet facilities, ensuring that individuals with disabilities can access services without barriers. The team is dedicated to providing a welcoming and supportive environment for all.

### Positive Feedback and Reputation

The organization consistently receives positive feedback from its clients, as highlighted by its 124 reviews on Google My Business. The average opinion stands at 3.7/5, reflecting a generally positive experience. Many clients commend the helpfulness and compassion of the advisors, emphasizing the profound impact of their support during difficult circumstances. Testimonials frequently mention the dedication of individual advisors, like Connie, who provide personalized assistance and demonstrate genuine care for their clients’ wellbeing. The emphasis on volunteer work and the recognition of its value is often noted, reflecting the organization’s reliance on the commitment of its team.

### About Citizens Advice Camden

As a charity, Citizens Advice Camden operates on a foundation of social responsibility, striving to empower individuals and communities to improve their lives. The organization is driven by a team of experienced advisors who are committed to providing accurate, up-to-date information and practical advice. They work collaboratively with a range of partner organizations to ensure that clients receive holistic support and access to relevant resources. The commitment to impartiality and confidentiality ensures that individuals can seek advice without fear of judgment or discrimination. The ongoing efforts to enhance accessibility and promote awareness of the services are central to the organization’s mission. The focus on community support and client well-being underscores the vital role Citizens Advice Camden plays in the borough. The dedication of its staff, volunteers, and commitment to providing a safe and supportive space are key components of its success.

### Key Features

* Free and Confidential: All advice provided is free of charge and confidential.
* Impartial: Citizens Advice Camden offers objective advice, without advocating for any particular party.
* Expert Advice: Advisors possess extensive knowledge and experience in a wide range of areas.
* Community Focused: The service is deeply rooted in the Camden community and committed to addressing local needs.

Individuals facing challenges or seeking guidance can confidently rely on Citizens Advice Camden as a trusted source of support and information. Their commitment to empowering individuals and promoting social justice makes them an invaluable asset to the community.

👍 Reviews of Citizens Advice Camden

Fadwa T.

5/5

Today, I had one of the most supportive people helping me out. Connie, thank you so much for the help you provided. We cannot forget that the job you do is volunteer work and should be more appreciated. Thank you again for helping people with difficult times. 🙏

Dillon W.

1/5

Disappointed with conversation really poor advice, not qualified to give..
Housing disrepair issues with Camden.
Currently have a solicitor who has made a number of errors, which I explained.
Advisor gave me incorrect advice, I felt like i was defending my position rather than getting any meaningful guidance and advice.
It was obvious he was not knowledgeable and his advice was you have a solicitor and you can’t change.
But you can change solicitor and not really listening to my difficulties re my health.
Really stressful interaction when you need help.

Swiss C. C. A. A.

1/5

Total and utter waste of time. The only "service" you are able to get is an endless (literally for hours) loop of the worst kind of recorded rubbish music and occasional reminders that you're in a queue and need to continue to hold (At the start there is also a recorded verbal warnings that complaints are not tolerated)

Hamada

5/5

Andrew picked up the phone and sorted my query out very swiftly and extremely professionally. I had dealt with the CAB 7 years ago and they helped so much with the information they gave me. CAB is an institution my family have used for many years, I can only say good and amazing words for them. Thank you Andrew and the team and Camden citizen advice bureau!

Matthew K.

1/5

My advisor gave completely inaccurate legal advice while claiming they are not lawyers and have no legal expertise. This is really dangerous.

Julia D.

5/5

I had a wonderful experience with Tom at Citizens Advice Camden. If I could give 10 stars, I would. He stayed with me through a very lengthy appeal process, offering advice over the phone and email over a period of months. I couldn't be more grateful for the service, it was so essential in guiding me through something that I was really lost with. Thank you

Lianne D. V.

5/5

Very helpful and caring staff. I would like to say thank you to Connie who was very thorough with my case. She asked a lot of questions to best understand my situation and she took time to really read through all the documents I sent before giving me advice. I felt she genuinely cared about what I went through and I wasn't just part of the job or a to-do list.

Pete V.

1/5

It used to be a brilliant service. Now you cannot even reach them on the phone.
Last week I waited over an hour and the call simply disconnected. Next time I was waiting 1 hr 38 min and no one answered. Today my wait time was 2 hr 14 min and no one answered. Does that line even exist anymore

Also, the last time I miraculously managed to speak to them which was around 4 months ago, twice, the advisers were incompetent beyond words. All they were doing was just googling and trying to find some solutions on the go, shoddily, in the least effort way. I was actually more knowledgeable than these people and their "advice" was totally useless.

Outrageous!