Coastline Housing Ltd - Redruth

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Coastline Housing Ltd: A Comprehensive Overview

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Coastline Housing Ltd is a registered housing association dedicated to providing affordable and accessible homes across Cornwall and the Isles of Scilly. Located at Coastline House, Barncoose Gateway Park, Redruth TR15 3RQ, United Kingdom, the organization operates with a core mission of promoting social inclusion and supporting individuals and families in accessing secure and comfortable living spaces. Their commitment extends beyond simply providing housing; they strive to create thriving communities and offer a range of support services to enhance residents’ wellbeing. Contacting them is straightforward through their Phone: 1209200200 or via their informative website, Website: coastlinehousing.co.uk. Coastline Housing’s specialties lie firmly within the realm of housing provision, functioning as a Non-profit organization, reflecting their dedication to social responsibility rather than profit maximization.

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Location and Accessibility

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The company’s headquarters, situated at Barncoose Gateway Park in Redruth, provides a central point for operations and administration. This location facilitates effective communication and coordination across their various projects and services. Furthermore, Coastline Housing demonstrates a strong commitment to inclusivity through several key accessibility features. They have implemented Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that their facilities are welcoming and usable for individuals with mobility impairments. Additionally, they offer Wheelchair accessible restroom facilities, further contributing to their dedication to universal design principles. This focus on accessibility underscores their belief that everyone deserves equal access to safe and comfortable housing.

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Services and Support

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While primarily focused on housing provision, Coastline Housing offers a suite of support services designed to complement their core offering. These services are tailored to meet the diverse needs of their residents, recognizing that housing is just one element of a person’s overall wellbeing. Although specific details regarding the range of support services can be found on their website, it is evident that they prioritize responsive maintenance and tenant support. However, feedback suggests that the consistency of service delivery can sometimes be variable. The organization appears to be streamlining processes to address these concerns, recognizing the importance of reliable assistance for their residents.

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Customer Feedback and Reputation

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Coastline Housing currently holds 69 reviews on Google My Business, offering a valuable insight into the experiences of their residents and stakeholders. The Average opinion: 3.8/5 reflects a mixed reception, highlighting both positive and challenging aspects of the organization’s operations. Some tenants express immense satisfaction with the quality of the properties they occupy, attributing this success to the collaboration with Legal & General. Conversely, other residents have voiced concerns regarding the responsiveness of maintenance requests and the consistency of support provided, leading to some dissatisfaction. It appears there can be significant variation in the timeliness and effectiveness of their services. A significant number of positive comments emphasize the long-term positive relationships that tenants have built with Coastline Housing over many years, suggesting that when services are delivered effectively, the experience is overwhelmingly positive. The organization is actively working to address the concerns raised in the reviews and improve the overall tenant experience.

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Key Characteristics and Information for Prospective Residents

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• Housing Type: Primarily provides social housing, including affordable rental properties.

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• Location: Operates predominantly in Cornwall and the Isles of Scilly.

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• Accessibility: Fully accessible facilities, including entrance, parking, and restrooms.

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• Support Services: Offers a range of support services, although the specifics may vary by location and individual needs (details available on the website).

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• Management: A Non-profit Organization committed to social housing.

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Based on available information, prospective residents should be aware that while Coastline Housing provides valuable housing options and prioritizes accessibility, the consistency of service delivery can be inconsistent. Thorough communication and clear expectations regarding maintenance and support are recommended to ensure a positive experience. It is advisable to contact the organization directly to discuss individual needs and explore available support services. The organization’s commitment to inclusivity and its focus on providing affordable housing make it a significant contributor to the social landscape of Cornwall.

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"summary": "Coastline Housing Ltd is a Cornwall-based housing association providing accessible and affordable homes, with a mixed reputation regarding service consistency, striving to improve resident satisfaction through ongoing efforts.",
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👍 Reviews of Coastline Housing Ltd

Siobhaun L.

3/5

Great property but I think that is down to legal and general, coastline are very hit and miss help with what they want and when they do it's great but probably about 6/10 times l. They don't stick to what they have agreed..( appointments and maintenance) will leave you waiting in all day for an appointment even while aware of mental health diagnosis and neurodivergence in play. If you don't need them for much it's great but don't rely on them for anything.

Arlene M.

5/5

Having been a very Happy tenant for over 10 years , ex ellent service from all areas at Coastline. Thank you

Nathan S.

1/5

One of the worst companies I have had to deal with, hardly ever reply to emails or put you through to the person you want to talk to on the phone. There maintenance is non - existence there maintenance charges are sky high. When they owe you money it’s like trying to get blood out of a stone but when you owe them you get letters threatening debt collection, and this is supposed to be a non profit company. 😂

Stuart T.

1/5

Worst housing company I have ever dealt with, made numerous complaints and emails only to get ignored. Had a whole in the roof since before Christmas 2023, it's now over half way through July. They keep putting the rent up and saying it's for the service they provide.... which sucks!! Worst service ever! Do not go with them, waste of space company.

sidney H.

4/5

Not bad quick to help out with problems

Louise G.

1/5

My mother who is 72 has been waiting on her shower being repaired as it leaks due to the rubber perishing she is unable to use it in its current state, the repair had been logged back in July, took 2 people, one a surveyor to come out and assess and advised it will be sorted within the month this was August it is now September over the month advised, my email asking for an update on progress has been read several times yet ignored and when my mother rung today she was again fobbed off with when they are likely to repair it with no actual appointment made to even make a start. Unfortunately, I will be taking this further as they simply lack the ability to maintain contact with their elderly tenants and carry out essential repairs.

Peter R.

5/5

I have to speak as I find, the staff were most helpful and polite, they dealt with sorting my issue and directed me to the people I needed to speak to.

Squidgy P.

1/5

Neighbour moved in 3.5 years ago, who is an alcoholic, he has been a nightmare the whole time, banging, screaming, shouting, verbal abuse constantly day and night , coastline keep telling us to report it, we have for all time nothing gets done about him,, how much longer do we have to put up with this guy? it's like coastline don't care and we are left to deal with it, they are useless