Disability Solutions West Midlands - Stoke-on-Trent

V R

Outstanding support.
As with many people suffering physical and mental health disabilities my application for PIP was turned down and the mandatory reconsideration agreed with the original decision maker. My friends, family and colleagues suggested taking my claim to tribunal and when I received the 'bundle' of over 200 pages and lots of legal jargon in an intimidating cover letter, I knew I needed help. This bundle arrived with just under a month until the tribunal hearing.
I had been advised to contact Disability Solutions by a therapist I am working with. It was the best advice I received! David was quick in responding to my initial enquiry and all subsequent emails with additions to my 'bundle'. Alice was a fantastic specialist who examined the legal aspects of my appeal paperwork and wrote some notes on things I could raise or questions I might need to answer. Although Alice was unable to attend with me due to a prior booking, her words and a detailed discussion with her helped greatly.
I succeeded thanks to their help to meet the criteria for PIP daily living.
I am so grateful for their support and friendliness from my initial email enquiry and my visits to the office and wish they could all be recognised for their efforts. Thank you.

Fish, Chips and Irish Whips

I contacted Disability Solutions last autumn for help regarding housing (inaccessible and unable to get a disabled person to the bathroom), and needing to sort out a care plan in case of emergencies. We needed information and sign posting to the right places.

We heard back from Disability Solutions a few months later, in November 2024. The person we spoke to seemed very helpful, and we were sent out a form for us to sign so the service could help us. We sent it back within 24 hours.

Since then we've heard nothing from them. After a few months' wait I phoned and left a voice mail asking how things were going, but I never heard back and their service says to not contact them multiple times.

Now we don't have a clue where to turn, and are still in a completely unmanageable situation.

David Torr

Fabulous patient, reassuring phone assistance and so kind a and caring. Wonderful people. A credit to society.
A lifeline. Really care about how disabled chronically sick people feel. Fighting our corner...when we are too weak.

Place has parking ..ramp..flat floors..toilets and a lift.they sell some disabled aids.

A thousand Thank yous . Big thanks to Daniela and to David Stubbs And all the staff .
keep doing what you do you're fantastic.
All the best from Shirley and David Xxx

Andy Davies

Staff are somewhat a mixed bag if you get good or not. Unfortunately I have got a poor one and my PIP mandatory reconsideration has gone past expiry due to waiting too long for advice and help in to progress my claim. Only can manage to call them but goes straight to a voicemail which a call can take weeks to be returned and no face to face appointments making it difficult to get information across. A few years ago I would’ve recommended this charity but in the past year or so the service has gone very dire unfortunately. Its had me in tears some nights thinking if my claim will progress and the stress its caused me

Shaun SKA

Never got back to me re EPC and warm home discount!! But still worth 5 stars

Michelle Akoba

I would definatelly recommend them, they was so helpful, the staff was friendly and made me feel at ease. They really didn't try and rush you like most places do, they really had time to deal with your situation whatever it may be. Very professional and I felt that I wasn't afraid that everything I told them was in confidence and would stay that way..Thank you

andy

Excellent service. They made the whole process a lot better for me. They also successfully helped me with my appeal. Can't fault disability Solutions in any way. Brilliant ?

Daniela

Mark Oliver, sad to see your comment. I work on the Appeals Team and I do not know you to be a client. Therefore, I cannot offer you any assistance. However, please contact us if you do require our help as we offer a 5 star service with legally trained personnel.