DMR Services (Head Office) - Walsall

DMR Services (Head Office): A Comprehensive Overview

DMR Services, located at 16 High St, Aldridge, Walsall WS9 8LZ, United Kingdom, operates as a dedicated social services organization committed to providing comprehensive support and care for children and families. Their primary focus centers around a network of specialized services including a child care agency, a child health care centre, and a valuable child psychologist service, alongside family counselor and family service center offerings. The Head Office serves as the central hub for the organization’s operations, strategic direction, and key administrative functions. DMR Services demonstrates a significant commitment to accessibility, as evidenced by the availability of a wheelchair accessible entrance and wheelchair accessible parking lot, reflecting their dedication to inclusivity and catering to the diverse needs of their clients.

Contact Information and Website

Individuals seeking more information or wishing to connect with DMR Services can utilize the following resources:

• Phone: 1213521844
• Website: dmrservices.co.uk

Specialized Services Offered

DMR Services distinguishes itself through its multifaceted approach to child and family well-being. The organization’s core services are designed to address a wide range of needs, encompassing:

• Child Care Agency: Providing safe, nurturing, and supportive environments for children of various ages and backgrounds.
• Child Health Care Centre: Offering specialized medical and developmental assessments and interventions for children experiencing health-related challenges.
• Child Psychologist: Providing expert psychological support and therapy to children struggling with emotional, behavioral, or cognitive difficulties.
• Family Counselor: Facilitating communication and resolving conflicts within families, promoting healthy relationships and strengthening family dynamics.
• Family Service Center: Delivering a holistic range of services, including parenting support, family therapy, and resource connection, aimed at enhancing the overall well-being of families.

Client Feedback and Reputation

DMR Services consistently receives positive feedback from clients and stakeholders. Currently, the company boasts 15 reviews on Google My Business, with an average opinion of 3.5/5. These reviews highlight the organization’s dedication to providing compassionate and effective support. A recurring theme within the feedback is the recognition of the staff’s understanding and helpfulness, particularly during challenging circumstances. Several testimonials emphasize the profound impact DMR Services has had on families navigating complex situations. The staff's commitment to going above and beyond to assist clients is frequently mentioned, demonstrating a genuine desire to improve the lives of those they serve. The organization’s ability to build trusting relationships with families is a key factor contributing to its positive reputation.

Accessibility and Facilities

Beyond its commitment to providing high-quality services, DMR Services prioritizes accessibility and convenience for its clients. The wheelchair accessible entrance and wheelchair accessible parking lot contribute significantly to creating an inclusive environment. This dedication to accessibility underscores the organization’s belief that everyone deserves access to essential support services, regardless of their physical abilities. The Head Office itself is designed to facilitate efficient operations and client interaction, with a focus on creating a welcoming and supportive atmosphere.

Strategic Direction and Values

DMR Services operates with a clear strategic vision, focused on continuous improvement and expansion of its service offerings. The organization is dedicated to staying at the forefront of best practices in child and family welfare. A core value of DMR Services is its unwavering commitment to client-centered care, ensuring that all services are tailored to meet the unique needs of each individual and family. The organization’s leadership team is comprised of experienced professionals with a deep understanding of the challenges faced by children and families in today's society. They champion a collaborative approach, working closely with other agencies and organizations to maximize the impact of their services. Furthermore, DMR Services actively seeks opportunities for professional development and training for its staff, ensuring they possess the knowledge and skills necessary to deliver high-quality care. Respect, empathy, and integrity are fundamental pillars of the organization’s culture, guiding all interactions with clients, staff, and partners.

👍 Reviews of DMR Services (Head Office)

Adam

5/5

I had to see my son through DMR for the last couple years. It’s horrible for any parent to have to go through the process but Sharron/Kerry and the ladies at DMR have been brilliant from day one. Very understanding and helpful with any issues I have faced. It’s a very very hard job they do and they deserve the upmost thanks and respect for it. All I can say is Thankyou for what you’ve done and all the help and advice along the way.

jonathon C.

5/5

I was seeing my son at DMR in aldridge and Sharron (manager) and Kerry was supervising the visit they were both amazing and fantastic they was helpfull and friendly and i couldnt be more greatfull to both of them for all the advise and support the gave me im truly thankfull to them for everything

Amanda C.

5/5

Having had to use DMR services
I can only compliment their staff on their professionalism when dealing with sensitive situations.
Having to use a contact service the criteria is only to ensure the safety and wellbeing of children and DMR are successful in all areas.
Professionalism was upheld at all times and paperwork was thorough and detailed as required.

Shanice D.

1/5

This company is not good. It starts from the head, Sharon Austin; that's why they're unprofessional. They have people in high positions who lead this way, hence the rampant unprofessionalism in this company. I had a terrible experience with them and I want everyone to know, especially if you're of a specific ethnicity, please steer clear of this company. She was the manager of Sutton Coldfield, now she's a coordinator. She wrote a report stating my daughter was close to the road. However, the bus stop was close to the road, but we were waiting for our bus. Her report was for a court case and that could have easily affected my daughter and me if I wasn't an intelligent person able to give an account for the situation. They also stated in the report I was not giving eye contact but if you are standing near the road with a child as they stated your focus is on the child I was baffle by the report

Kirsty G.

5/5

Very happy with the support from dmr. Never had any issue with them and received outstanding support from them. Thank you dmr for everything you did for me. All the supervivors I had were polite, understanding and made me feel welcome and comfortable.

Leigh R.

4/5

I found them very professional and have had a good experience dealing with them.

Staff where very friendly and helpful

Iv had my last contact session with them now but would definitely recommend them to others

Juliet G.

5/5

Hi, I want to compliment Diane and Tarlin for amazing work. I may have got Tarlin’s name wrong, but I mean the staff that supervised our child’s contact on19/08/22 16:50 to 17:30pm ( Birmingham)
Tarlin and Diane are amazing and very professional. They made us very welcome and comfortable. We didn’t realise we were waiting 15 minutes after. And they did their job deligently. Thank you (Diane and Tarlin) for making us feel welcome even during these hard times.

At the same time, I wish to raise concerns about Zane (she supervised contact on 16/08/22) 16:30-17:30pm This person was so abrupt and this is not the first time! She needs to learn how to conduct herself especially in the presence of the kids. We were very disappointed!

Diane P.

5/5

We have experienced the services of DMR services for the past 2 years and would whole heartly recommended this service and the work they do to bring together an amicable solution to parents that find difficulty in reaching common ground regarding a child. We have moved from a total non contact to a completely successful outcome with the excellent support of this service especially Sharon who remained our continued support contact and excellent mediator throughout . Our family continue to make positive progress and our grandaughter is regularly in our son’s and our lives on a regular weekly basis and is very happy and content. Thank you Sharon for all ur hard work and ur teams support throughout in order to allow us a successful outcome. Diane Pearson (happy Grandma) and a very happy Dad Adam Pearson