Galloway's Morecambe - Morecambe

Antony A.

This review is about the Morecambe Centre:

Positives:
• Grant application – availability / process.
• Support received with this – Some staff.
• Tech training (on Site) - although, only basic training given.
• Some sight loss advice.

Negative / Constructive comments:

• No Reception area – to go to when you arrive.
• No ‘meet and greet’ from staff – appointments. Service
Users shouldn’t have to ask Café Staff for help / directions
and to alert staff, once you have arrived for an appointment
– staff should be there to meet you. NO offer of drinks.
• Chaotic and disorganised environment – Personally, I
found this very unnerving / disorientating when coming into
the building, with lots of people walking/ rushing around,
particularly as a new Service User with severe sight loss who
does not know the building / layout etc;
• Left on my own - staff wander off to help other Service
Users - very irritating!
• No home visit training options / availability.
• Communication issues (some staff).
• Promises by some staff, not kept - another let down.
• Limited availability of Visual Aids - having to pay for some
aids.
• Some aspects of Services need to be reviewed and improved
for a better experience for Service Users.

On balance, I would NOT recommend Galloways (Morecambe office at least) to any family or friends with sight loss, because of all the off putting issues I experienced personally and listed above.

Thank you.

David T.

My friend and I stumbled on this gem of a cafe, brilliant staff, they really worked hard and the customer service was brilliant.. Great soup, great coffee (best cappuccino my friend and I have had) and great cakes.. thank you to Reece, Debbie and Andrea..(forgive me if the names are wrongs but to everyone there a brilliant job) I will be supporting you guys in the future.

Loraine M.

Very sociable, it is a charity. They have terrific choice of all cakes large and small. Complete coffees to choose from and pots of tea. Also loyalty cards.

Lawrence A. D.

I am Mr Armatage's PA / Sighted Guide.

I attended Galloways in Morecambe with Antony on several separate occasions. I can vouch for everything Antony has said in his own Review and what he / we experienced, when attending this Centre.

Personally and overall, I found the whole experiences very disappointing, disconcerting and concerning for new service users seeking help and advice. Antony felt even worse as a severely sight. impaired (blind) person, accessing a Service where you expect to receive appropriate support and on time (left waiting / standing around in a chaotic environment for staff to turn up).

Just one other thing to add - the toilets in the building are filthy and disgusting - without a doubt, a health and safety risks for service users. Get them cleaned!

Again, I think there needs to be a serious review and major improvements that need to be made to the Centre / Services offered, to improve the experiences for ALL service users.

We are now accessing other Sight Advice Centres who are more flexible, organised and professional (in our view). Also, who offer tech support at home - for individuals like Antony, who cannot access the Community independently.

One final note for all Galloways Morecambe staff, GET YOUR ACT TGETHER! You owe this to ALL Service Users.

Thank you.

tina S.

Great cafe and meeting place. Has rooms to use for groups wanting to meet. But also a great cafe with friendly staff.

Jennifer M.

Good coffee and tea. Freshly made sandwiches. Fresh and airy surroundings. Friendly staff

Mark C.

Very interesting talk from Morecambe BID held here and then talk from Galloway's manager that was enlightening on sight disability issues and how they and others can provide support and understanding of various conditions.

Cherryl P.

Visit the cafe regularly. Friendly staff. Good coffee and afternoon tea really good value.