Halecroft Grange Care Home - Care UK - Altrincham

John G.

Thank you. Moving mum to Halecroft has been a revelation. An amazing environment with the most kind and attentive staff. As a concerned family looking for a safe and happy environment for a parent who had been through a pretty miserable 13 months we could not be happier. Mum is in the best possible environment to support her in old age. From the spotless rooms and common areas through to the gardens, library and the car park Halecroft is a new home that any family would be proud of. We are greeted by name on every occasion. Mum loves the company of others, the trips out and the food in the bistro. 10/10

Sandra S.

Sorry it has taken this long but there has been so much to do .
I wanted to let you know how our experience at Halecroft Grange exceeded all our expectations.
I hope you don't mind that I recommend you and all the staff to anyone who will listen !!
The home itself is well presented and kept well and the room my mother in law had was perfect though sadly she didn't have much chance to enjoy it . The best aspect however is the staff. Everyone we met was so personable and made us feel welcome and whatever we asked was never any trouble. If busy they always let us know nothing had been forgotten and always checked back . The care they gave was above and beyond what we had expected and we cannot thank everyone enough for making what was a tough time just that little bit easier .
The best compliment I can give is -if I had to consider a care home for myself -Halecroft is where I'd like to be !!

Seriously thank you for making the transition from independence to care so smooth and please pass on our heartfelt thanks to all those involved in my mother in law’s care

Warmest regards
Sandra
On behalf of all the Stewart family x

Rachel H.

My son attended Halecroft Grange on an educational visit with his school recently. Halecroft Grange went above and beyond to accommodate my son who is Special Educational needs, staff were friendly, warm and inviting and my son commented that he loved engaging with residents and staff members. Food and drink was provided and staff were on hand to help anytime. My son came home from this visit excited and happy. He felt truly accepted and welcomed into the home. Thank you Halecroft Grange, he would love to see you again.

Catherine P.

It was totally overwhelming when my sister & I lost our Dad last year as he was the carer for our Mum who at that stage was diagnosed with cognitive impairment. We rapidly cycled through a number of care options including looking after Mum ourselves and in-home care. At the point at which we realised Mum needed to be in residential care, we found Halecroft Grange via the Care Quality Commission website due to the outstanding rating.
My Mum & sister were impressed with the facility and team when they visited, and Mum moved into assisted living in Halecroft in March 2024. The team at Halecroft were incredibly accommodating when we quickly realised that Mum needed a higher level of care due to escalating cognitive impairment.
We are so happy that we chose Halecroft. The team have been fantastic and have an amazing activities schedule including individual therapy sessions. We love the fact that although our Mum has dementia, the team involve her in broader activities with non-dementia residents and this keeps her happy and stimulated given she is still physically active.
The relish app is a fantastic tool for receiving photos and updates on her engagement and provides conversation starters when we talk or visit.
We highly recommend Halecroft Grange to anyone looking for either an assisted living or dementia care option for a parent.

Susan F.

Our Mum joined Halecroft just over a month ago. Shahvez co ordinated all aspects of the transfer from hospital into Halecroft. It couldn’t have been more seamless. Shahvez and his colleagues are totally people and family centered. Nothing is too much trouble and each and every member of staff without exception is friendly warm and professional and have gone the extra mile to ensure that mum has settled quickly into her new home. Needless to say, with the outstanding care she has received she is thriving. If you have this difficult decision to make, please visit. Once you have been, there is no hard decision left! The atmosphere is warm and welcoming, the food is nutritious and plentiful and the care is second to none.
There are not enough stars!
Halecroft are simply outstanding!

Felicity G.

Just got my mum out of this place after 4 months. She was put there by her son. She returned on anti-depressants but an ordinarily sunnier, happier person you could not meet. She had put on a lot of weight. She needed a haircut, her toenails were uncut & she has an untreated fungal infection on every toe. But her fingernails were painted and I'd say that contrast probably gives you a good idea of the place. Also, l have had zero, literally zero information about my mother from this place, despite having equal power of attorney. No information about her well-being, nor about where she is despite asking, nor any finances. Mum was left without any help or care in profound distress on the first night that I called. The staff member I spoke to was so appallingly rude and dismissive that I have not wanted to call again. People have listened in when I have tried to call and you can't call without being recorded meaning no privacy of communication. Sometimes the phone system doesn't work at all. I have barely been able to speak to her in 4+ months. A complaint led nowhere. They have lied about me to 3rd parties saying I don't care about my mother. They avoided the question whether I can take my own mother out who was taken from her home in Scotland & put there. They don't display the cards I send her. I don't even know if she gets them & suspect not.
Her medically prescribed hearing aids have been taken away. Before she was taken from her community & family & locked up there mum had a very fit and active life doing many everyday household things for herself or with help also impossible now. Avoid at all costs!

Abeda P.

Halecroft Grange is a warm and friendly place. I am fortunate to have had a longstanding friendship/collaboration with the care home. As an early years teacher in a local nursery I have often visited with the children and engaged in lots of fantastic interactions such as storytime, Christmas sing a longs, Remembrance Day activities. The staff, especially Sharon, Sarah and Jackie have always gone above and beyond to make us feel at home. The residents are always happy and well cared for. There are always plenty of professional staff available and the children have gained so much from visiting their Halecroft Grange friends. Thankyou!

Izzy G.

Halecroft Grange is simply exceptional. The home is stunning, clean, well thought out and extremely welcoming. It is clear the residents comfort is of priority and I was impressed by the level of independence they encourage, as well as the support provided for those who require it. There is a real feel of community and it is a lovely place to be. Staff are incredibly impressive and the best in the profession.