James Preston Health Centre - Sutton Coldfield

Pauline B.

Terrible receptionists. I am a receptionist myself in the NHS so i know how frustrating the job can be but these receptionists need to try and remember that the person on the other end of the phone is usually not feeling well. I saw someone at the practice 3 days ago and was told if the prescription meds didnt help or the situation worsened to ring back and he would give me a prescription for something else. I rang back and the receptionist was reading my notes back aloud to herself and said to in a VERY short, sharp manner "well HAS it worsened?" I said yes that';s why Im ringing for a prescription. She told me very curtly there was nothing available till Next week!! She said i can try ringing back tomorrow at 8 which is usual for an appointment, but I only wanted a prescription and was TOLD to call back by the person i saw. Really bad. She should at least have said well he's busy right now but as soon as he isnt with a patient I'll speak to him and see what he says and call you back. That would have been the POLITE and nice thing to do.

tracy D.

Bad. Impossible to get appointments!. Hours on the phone and told to ring again later or tomorrow. My mum and I tried several times over weeks until my dad was so weak he now has a potentially fatal condition. Finally got house call organised but literally a day too late! Could have been a different outcome if he'd been seen sooner. Angry and sad.

Kc

I only haven’t given a 5 star rating because I am not a regular patient here so I can only judge off my one time experience. I can honestly say the receptionist were lovely and couldn’t stop cooing over my baby which I thought was nice and said a lot about them. The nurses who did my babies Bcg were friendly and professional. All accounts for a lot when taking babies for jabs especially as mom tend to be understandably anxious but they put my mind at ease completely.

William H.

Having arrived 10 munutes early for our scheduled appointment, (9.25am).
We were left waiting outside (WE ARE BOTH 87 YEARS OLD).
Until 10.10am.
As this is a business and a part of the NHS, I think it is disgusting and STEREO TYPICAL of the state of the STATE!!!?

ALSO, WE HAD TO WAIT EVEN LONGER AS NO APPOINTMENTS HAD BEEN SCHEDULED?!!?
And the machine couldnt be used and took another 15 minutes to be able to do the scheduled procedure which was SET FOR 9.45am!!!?

AN ABSOLUTE SHAMBLES.

Julz H.

Dr Ibraham is always lovely, very pleasant, re-assures you, a gentleman with a lovely smile. Thank you so much to him. I had a knee injection and was offered the flu jab as well. How kind was that. A great Doctor.

jo

Been with this doctors 38 years they used to be brilliant but over the last 5 years they have gone downhill rapidly can never get through when i phone and the odd time i do theres no appointments anyway spent an hour on the phone this morning to be told ring back tomorrow they really are a waste of time

tim C.

Bad. Just moved to the area. Was refused registration due to not having official forms linking my name to new adddress. NHS England's states that NO forms of ID are required to register and that a complaint should be made to them and the locall commissioning groups as the practice is not fulfilling their contractual obligations.

David H.

I am happy with doctors , nurses and staff, but as it is almost impossible to make an appointment this is seldom of any use..I find the phone always engaged from 8 am. There is not even a queuing system.