LloydsPharmacy - Bury Saint Edmunds

Mrs R.

If I could give no stars I would. Where to start, my son has had a temp for 3 days now and a sore throat. I went in the pharmacy and said his throat is red raw, temp 40degrees and I think he has a throat infection. The man was very rude he didn’t even look in my Son’s mouth and tried to charge me £9.99 for throat spray which I already had at home. I won’t be going in again. The shelfs were bare and it looked like it was closing down thankfully.

Owen B.

it is closed on Saturdays till further notice due to staff shortage. it hasn't been updated on the open times on here. found out the long way.

Melinda M.

Long wait, careless attitude. The medication I was waiting for was already put on the shelf after the check (about 15 minutes after I asked for it). I waited for more, I thought the lady would notice it but when another 15 minutes passed, I asked how long I still have to wait because I spent there already half an hour. The lady at the counter just said: 'No, you haven't been here for half an hour' Well, I guess she must have known that because she did not even check if the medication had already been put out. Anyway, she just turned around, got the medication and gave it to me without saying anything else. I think a simple 'Sorry' would have been enough.

jas K.

Possibly the worst pharmacy in the country. Staff are completely useless and rude and lazy. Especially lady with long grey hair. Do NOT use this pharmacy

Reverend D. L.

It would be so nice if once in awhile they would answer their phone?
And deliver medications on the pre arranged day as they are aware no one at home,
The standard of customer service is at its lowest again!!!
As to LloydsDirect that I use for my Aunt,
Always emails saying out of stock!
And a week after medication arrives,
BUT NO MEDICATION FOR A WEEK!!
Very poor service,
It make me think that they are amateur and no caring, and can not be bothered?
Prove me wrong?

Adam B.

Shockingly bad. Queued for 10-15 minutes like everyone else, to then be told once at the front of the queue that their computers were down all day so they couldn't do any prescriptions, or sell any products at all in the shop. Any staff with half a brain would ask why even bother opening the shop and letting people queue if no one can actually get any medication or buy anything, and secondly at least put a sign somewhere saying it, or maybe tell those standing the queue for 10-15 minutes not to waste their time? Seems the staff at the smaller Lloyds in town have more common sense, they were shut and had a sign on the door saying no computers so couldn't prescribe or sell anything. This type of issue has become the norm for these Lloyds pharmacies who quite frankly aren't up to the task and provide a dire pharmacy service for Mildenhall, and hence why the last 5 years I have used Pharmacy2u online and get my prescription put through my letter box for the same price. It's a shame unfortunately I have the displeasure of needing something more urgent and have to use one of the 2 Lloyds pharmacies in town. These shops need shutting down, and a decent brand like Boots coming in and giving Mildenhall a half decent service. Drove to Red Lodge pharmacy and no issues at all, no queues and got all medication etc swiftly.

Mild18

Went into the pharmacy today to collect a prescription.
No one was serving, we were just ignored.
We asked for help but got a very off hand and basically rude response.
Levels of customer service at this branch are quite simply appalling.
Also it states clearly on the wall that prescriptions will be ready on time every time, this is not the case at all. As a business you are not doing what you say you will do, and general customer experience is very poor.

Jennie V.

They closed 5 minutes early than their slotted closing time. (They will deny this) considering the surgery doesn't close til 6 I think its stupid they close at 5.30... or 5.25 in this matter.

Also they downloaded my prescription and never returned it back to the system so I couldn't get it from any other pharmacy... I had to waste my time and putting people at risk as they couldn't do thier job correctly that the oncall service will be putting a complaint in to as they were fuming that I had to traipse around and get my prescription done again by the 111 service.

This is unacceptable although I'm amazed this store is still going. Whenever you go in the staff loom miserable.. never helpful.. and takes 45 minutes to do a 10 minute prescription on a normal day. In future I will get my prescription done at boots as they are more organised than this place.