Navigo - Grimsby

Address: 3-7 Brighowgate, Grimsby DN32 0QE, United Kingdom.
Phone: 1472256256.
Website: navigocare.co.uk
Specialties: Mental health service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 46 reviews on Google My Business.
Average opinion: 2.3/5.

📌 Location of Navigo

☎️1472256256

⏰ Open Hours of Navigo

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Navigo: A Comprehensive Mental Health Service

Address: 3-7 Brighowgate, Grimsby DN32 0QE, United Kingdom

Phone: 1472256256

Website: navigocare.co.uk

SPECIALTIES

Navigo is a mental health service that specializes in providing exceptional care and support to individuals struggling with various mental health issues. Their dedicated team of professionals is committed to helping their clients navigate through challenging times and work towards a brighter, healthier future.

OTHER POINTS OF INTEREST

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom

OPINIONS AND REVIEWS

This company has garnered 46 reviews on Google My Business, with an average rating of 2.3/5. Many reviews highlight the friendly and patient nature of the staff, particularly mentioning Nicki, who has been praised for her exceptional assistance with household support fund applications and her proactive follow-up with clients. However, some reviews also point out areas for improvement, such as longer waiting times and inconsistent communication.

RECOMMENDATION

Navigo offers a unique and personalized approach to mental health care, making them a valuable resource for individuals seeking support. Despite some room for improvement, their dedication to patient care and their wheelchair accessible facilities make them an excellent choice for those in need of mental health services in the Grimsby area.

We highly recommend visiting their website navigocare.co.uk to learn more about their services and how they can assist you on your journey to better mental health. Don't hesitate to contact them by phone at 1472256256 or through their website to schedule an appointment and take the first step towards a healthier, happier you. Your mental well-being is worth the investment, and Navigo is here to help you navigate through any challenges you may face.

👍 Reviews of Navigo

Rushy 9.

5/5

Hi, I'm leaving a review as I went to Tukes in Grimsby for help in doing my household support fund application. The lady Nicki who helped me was brilliant, as I suffer with some mental health problems I couldn't do the form myself. She was so patient and friendly in helping me. And she rang me the next day to let me know I'd got it. She's a absolute diamond and I'm very grateful. Thank you Nicki

John H.

1/5

I was sent here after seeing a specialist at scartho medical who diagnosed me with depression and PTSD after years of mental struggle and my sisters suicide.
After attending 2 assesment sessions and 4 sessions in preparation for EMDR I haven't heard from them since. I was sent 2 pages of A4 paper in the post with dot to dot exercise on them.
Complete joke in my opinion, maybe you receive better service as a woman, I don't know. I would go private or find an alternative if possible. It shouldn't be this hard to seek help and treatment.

Tom L.

1/5

Shocking place absolutely useless have received zero help after litteraly been in begging for some help , workers keep quitting so left months with no one and then instead of telling you the worker dealing with you has quit they just send a letter out saying they no longer are going to be helping you, absolute waste of a service and more likely to send people the other way they help them,,, update finally got hold of them after weeks of not been able to get on phone with anyone only to be told even though I received zero help from anyone and was lied to by care worker , that they still was cancelling all services ,

Richard W. L.

1/5

Didn't think I'd post a negative review about these but after careful consideration I feel it's prudent too.
Been with the CMHT for a while 2 years medicated , because I suffer from high blood pressure unable to take meds and therefore according to them I'm not eligible to be under their service anymore and no meds provided now. Considering depression and anxiety is diagnosed. Suspected bipolar and pycosis which they gave me meds for also, they've said no diagnosis so sorry no help go back to GP and try talking therapies. I think once you email and complain about them more than once they do anything to get shut of you I truly do, not only that it affects any disability benefits you may be on because of their disowning you basically..
Nice one thanks Navigo !

Mark B.

1/5

Just cruel disorganised and incompetent.
My wife and I are awaiting a diagnosis for some form of dementia. They are happy to discuss platitudes but cannot action an appointment after a CT report they received but constantly forget about. This is a living nightmare to which there appear to be no end. My wife is the patient with memory issues so the blame is based on her forgetting. Can it get more cruel? UPDATE. I have been promised 3 times information to help. Each time these promises have been broken. If you deal with this organisation ask for things in writing, they commit and do not deliver they will of course explain its your fault. Stay strong and go public and be mindful of the systemic games they play when you need them most. Is this do least harm?

L D.

1/5

I was assessed and was talking to a friendly lady, she told me I will have to wait up to 3 months for a counsellor to get in touch as I struggle with agoraphobia, anxiety and depression. Someone got in touch they were a cognitive behavioural therapist, after 3 phone calls he fobs me off and tries to tell me to go to someone else and closes the case. Now I feel worse than ever. It’s a stupid service that doesn’t actually help. Won't help and ignore the patients needs.

tariq S.

5/5

I do miss miss this place I was discharged for not listen and lying don't do what I did these people actually get your there there good people there treat them with respect its worth it I burnt a good bridge there.
Tariq

Jade M.

1/5

I wish I could give zero stars!! I cannot believe how our family and my grandfather who has been recently diagnosed with cancer has been treated. We have been lied to multiple times and my grandfather was discharged to a house without food and drink or anything in place for his care. For example, we were promised he would not be discharged until a care link system and key safe was in place. I was lied to by Jenny who confirmed it was in place but my brother told me it was not! Red Cross also confirmed it was not in place yet. Jenny also promised Red Cross would visit my grandfather for the next 7 days after discharge. Red Cross confirmed this was not true, so yet another lie. Jenny also confirmed after I explained how my grandfather was acting, said he sounds like he needs 24 hour care. I asked SO WHY DID YOU RELEASE HIM THEN! I am beyond shocked companies like this can get away with treating people this way. We are unbelievably disappointed especially at this time where my grandfather is seriously ill. I do not recommend Navigo in the slightest, unless you want them to let you and your family down!!