Newland House - Northampton

Vicky P.

Several months back and forth with them, kept being offered medication I told them on day 1 gave me untenable side effects. Flippant staff telling me to "just live my life". Had to chase 3 or 4 times each time they promised to call by a date and failed to do so. Twice going to see them face to face, the person I was due to see was not in the building and nobody made me aware until past my appointment time. I am genuinely terrified for people who rely on their "service" and aren't able to advocate for themselves strongly. This is not support.

Funkzta

Do not use if you value your mental health, they'll make you worse. Had an appointment, didn't even see a real Dr, just a woman who took notes while looking at me like I was something stuck on her boot. Called a week later and was offered a choice of 2 different anti depressants. Didn't ever see a Dr, fobbed off.

Use changing minds as they're so much better and really care.

This place doesn't even deserve one star and needs a massive management and staff overhaul. There's people working there who have no place in the mental health sector.

Tommy B.

Very unprofessional, My partner has been waiting weeks after being assessed. Finally we got an appointment 3 weeks ago for today, I booked the day off so I could take her and support her.
Today at 10:30, she receives a call saying her appointment in 30- minutes has been cancelled. now moved to a day I cannot take her and ruined her whole day today!

Disgusting treatment especially when my partner is struggling a lot with everything going on.

If you can avoid Campbell house then I would 100% recommend doing so.

Siobhan D.

After waiting 18 MONTHS on the cptsd waiting list I got discharged because they hadn't seen me! They even sent a letter 6 months ago stating I was still on the list. Currently having a massive MH dilemma and I can't get through to anyone.

Krisztina N.

I’m a long term patient in Campbell House, since 2008. My CPNs in the past were great — some better than others, but that’s normal. The depot team is generally amazing. Since they have the appointment system I don’t have to wait much. Originally I didn’t like the idea, but looks like it really works.
I hadn’t spoke to a psychiatrist for a long time, but I don’t need to, as I take my medication and go for my weekly injection consistently and have very few side effects.
My hospitalisation all the way through my 20’s was a result of not cooperating with the treatment. My mental health got worse as a result. Now I’m feeling happy and healthy. They found the right treatment for sure.

Kaylee H.

I would give this place zero stars if possible. They are entirely unprofessional and don't deserve to have a medical license. My friend went in for an assessment today and all of their mental health problems were completely disregarded. They were told they're not actually depressed and that their symptoms of schizophrenia were "normal." They were also told that they didn't have the illness because they completed exams in school. My friend was told they're just introvert and to go ask other people if they hear things because it's so "normal." They were also told that things aren't bad for them because at least they're not homeless or in the army. My friend left the place feeling way worse than how they were prior to going. I recommend finding a different service if you're looking for a place for mental health help and assessments.

hhgfddtygdf B.

My son has been left without medication for 3mths now. His meds were being changed, he came off old meds & has had nothing. He has rang numerous times a day for weeks, no return of calls!! My granddaughter had to stay with me through school holidays because of the state my son is in. They are supposed to help people with mental illness not cause it.

Anamaria L.

My friend had 5 overdoses in one month, 3 of them while under the crisis team care being admitted to the Warren house and to Kettering hospital. During this time she had some other self harming episodes and nervous breakdowns... lots of nights without being able to sleep and so on.

After the last overdose ,whiting just one day she has been discharged, without not much information about her health. My friend she still won’t know what is her diagnosis.

They somehow managed to make my friend to think she did all that just to don’t be discharged from the Kettering mental health hospital. She has been asked directly if she took the overdose of 70 pills to avoid to be discharged. Next day after a day spent at AAE she was discharged from Kettering mental health Hospital.

Now after a month since we requested they professional help, my friend is exactly were she was with stronger feelings of frustration... Some severe anxiety episodes as she was not emotionally ready to be treated as she has been.

All I can say is that I am completely disappointed.

All that money of the NHS for staff training and all the other expenses are not well used.
Very unprofessional attitude and disrespectful staff in general. Only one lady was dealing with my friend in a loving , respectful and caring way.

Is a shame as the number of Suicidal person is increased dramatically but the help and support provided is so incomplete and unprofessional...