NHBC - Milton Keynes

Donald C.

An absolute shambles of an organisation or process for a claim. What is the point in offering a 10 year defects period, if your "agent" states to you they wouldnt expect this repair to be needed after 6 years. It would be obvious by then... in other words, do one, with your claim. Had I known how terrible this whole "boys club" set up was, I'd never have bought a new house. Appalling

Oksana B.

Wasn't impressed with experience neither customer service after failing complaint and going through all the procedure my claim was satisfied.
I really feel sorry for NHBC as they are the ones who have to clean up after incompetent builders.

Jonathan B.

They don't live up to their 10 year guarantee at all, I've literally had large pieces of cement falling off from under my roof, causing there to be a lack of support and they're obstructionist and unhelpful at every turn. The guarantee is pretty much worthless.

Neutron P.

Ignored parts of an issue to close down their report without performing any remedial work. Their 'inspector' tried to call me at 19:30 on a weekend in an obvious attempt to say I was un-contactable. Con artists

Account U.

Warranty not worth the paper it is written on.

NHBC confirmed to me that something can be installed not in accordance with their standards but it is only covered by their warranty if discovered within the first two years of cover (despite being so called 10 year warranty).

Absolutely insane levels of collusion with builders who know major issues can be hidden and by the time they’re discovered it will not be covered by their ‘10 year’ buildmark policy. NHBC is not on the side of the consumer and is nothing more than a marketing gimmick.

Chris B.

This is what the NHBC say is OK and up to standards.
we brought our new home in 2019 we had big problems with our heating and on investigation we have found that are underfloor heating is short by 450m. The NHBC signed of the house saying it's fine it's never worked properly and we are using more gas then needed.

Lee E.

Never trust NHBC, they are as dodgy as the builders them selves... my house was a new build house, I discovered that the house had not been insulated (cavities) I reported it to the NHBC and they are not interested in the slightest!!! .... so I recieved a letter saying they actually inspected my house and approved it!!! Well thats when they screwed up, as they have approved an incomplete house and passed off something that is required (turned a blind eye)

What is the point of the warranty when NHBC are involved with the scams

Robert C.

Shambles of a company. They are completely redundant and their 'warranty' means nothing.
They will do everything they can to get out of a claim and side with the cowboy builders they protect and are funded by.
My flat which is only 3 years old has water ingressing in at 3 different windows. When it rains water comes through a fire wall and leaves a puddle of water in my living room. Somehow they got out of this claim and are refusing to help.