Norfolk & Suffolk NHS Foundation Trust - Lowestoft

Address: 28 Alexandra Rd, Lowestoft NR32 1PH, United Kingdom.
Phone: 1502532100.

Specialties: Mental health clinic, Hospital.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom.
Opinions: This company has 31 reviews on Google My Business.
Average opinion: 2.1/5.

Location of Norfolk & Suffolk NHS Foundation Trust

1502532100

The Norfolk & Suffolk NHS Foundation Trust is a well-known mental health clinic and hospital situated in the heart of Lowestoft, England. The address of this esteemed medical institution is 28 Alexandra Rd, Lowestoft NR32 1PH, United Kingdom. This trust has been serving the community for many years, providing exceptional mental health services to those in need. If you need to contact them, their phone number is 1502532100.

One of the key features of this trust is their commitment to providing accessible facilities for all patients. They offer a wheelchair accessible entrance, parking lot, and restroom, making it easy for patients with mobility issues to access their services. Additionally, they have restrooms available for all patients, ensuring a comfortable and convenient experience for everyone.

The Norfolk & Suffolk NHS Foundation Trust has received a total of 31 reviews on Google My Business, with an average rating of 2.1/5. While some patients have had positive experiences, others have reported issues with the quality of care and communication. However, it's important to note that every patient's experience is unique, and the trust remains committed to providing high-quality mental health services to all who need them.

If you're considering seeking mental health services from the Norfolk & Suffolk NHS Foundation Trust, there are a few things to keep in mind. First, it's important to research the trust and read reviews from other patients. This can help you get a sense of what to expect and make an informed decision about whether the trust is the right fit for you. Additionally, it's a good idea to reach out to the trust directly and ask any questions you may have.

Reviews of Norfolk & Suffolk NHS Foundation Trust

Norfolk & Suffolk NHS Foundation Trust - Lowestoft

Mark Oakley

1/5

Very poor service. Took my partner name of the books without telling either of us now got to get referred again so another long wait. They never answer there phones

Sarah Ryder

1/5

Reception really awful, never answer calls, when attending the clinic you are treated like dirt by them

Lee Norman

1/5

I have been discriminated and treated unfairly in my mental health condtion. This meas (in which someone is treated as myself less favourably than others and been put at a disavantage because of my mental health condition that amounts to a disability.

You at victoria house took it upon yourself to make a allegation without my knowlage or permisson, about a memory in which you labled as abuse.

If this is not stop i will have take legal proceeding. Because you have caused metal and physiological harm.

Philip Thorby

1/5

This place is a disaster, leaving some of the most vulnerable people in society without help or support. Promised call-backs by mental health professionals are deputed to unqualified junior management barely suited to a call centre let alone to a life-and-death public service. Complaints are ignored, as are requests for information as to how to make complaints in the first place. If records are made of conversations (I suspect they are not) no-one reads them, so that if you do actually manage to speak to any qualified person everything has to be dealt with from the start again and, and then nothing is done anyway. The real question is "why is nothing done about Victoria House?" I guess because no one cares.

I submitted a more detailed review - the sort that I as a user would have found helpful - but despite that fact that I concealed even the gender of the people involved they refused to post it, saying it was too specific. This one is therefore very general - let's see if they post it.

Jody Parker

1/5

Appalling service lucky to get spoken to once every 6months. Just add additional meds instead of helping deal with the issue. Reception staff can be really rude and unhelpful

Jackie Bryant

1/5

Victoria house for mental health. When will they treat people right. I walked around Tk max talking about her family. I hate the shop Tk max. Seeing people for 10 years or more and not getting to the route their problem and them not moving on. Is a complete failure.

BIG SIXES FAN

1/5

Probably cause some people more harm than good.

I sympathise and empathise with the others who have also written reviews and have also had terrible experiences with Victoria House when they are in need of help.

I think my letter of complaint attached as an image says it all.

Lisa Utting

1/5

Absolutely disgusted and appalled how my son was treated during his visit....no support....aggressive questioning over a subject that took my son to the lowest point in his life last year....rude....confrontational..no care or empathy....my son has now spiralled to a new low following the visit so thankyou for doing more harm than good...l'm shocked and angry that this should be allowed by people who call themselves professionals and are supposed to support people who are vulnerable