Oxleas N H S Trust - Orpington

ste H.

All mental health is the same,they say you need tablets for voices but don’t mention it is witchcraft that causes it. People get in your head and talk to you and put demonic curses on you that give you voices. This needs to be addressed

Arielle

Listed down is the role of a mental health care-coordinator. However none of this is being done accurately. Clients are left to figure it out themselves, providing self care and ways of medication/coping with symptoms no matter how severe. At this rate, it's no surprise sue rates are increasing. The system is a let down to vulnerable people, both young and old.

Assessment: Conducting initial assessments to determine the mental health needs of clients or patients.
Treatment Planning: Collaborating with clients, their families, and other healthcare professionals to develop individualised treatment plans based on assessed needs and available resources.

Coordination of Care: Serving as a central point of contact to coordinate various aspects of mental health care, including referrals to specialists, scheduling appointments, and ensuring continuity of care across different healthcare providers and settings.

Advocacy: Advocating for clients' rights and needs within the healthcare system, ensuring they receive appropriate and timely access to services and support.

Education and Support: Providing education and support to clients and their families regarding mental health conditions, treatment options, and available resources.

Monitoring and Follow-Up: Monitoring clients' progress throughout treatment and conducting follow-up assessments to evaluate the effectiveness of interventions and make necessary adjustments to the treatment plan.

Crisis Intervention: Providing support and assistance during mental health crises, including coordinating emergency services and referrals to crisis intervention teams or psychiatric facilities.

Documentation and Record-Keeping: Maintaining accurate and up-to-date records of clients' assessments, treatment plans, and progress notes in compliance with legal and ethical standards.

Sara N.

I was their patient for a couple of years.
Recently I had to move my borough and in my new address I received a letter about my diagnosis and number of my medications which is referred back to my gp. It was in full details but my name wasn't on a top of the letter (it was in further down) and my landLord opened it and now he has full knowledge of my problems and the medications I'm using!
I don't know why my data protection right was nglected and I ended up embarrassed and hurt!

Book N.

Lack of communication. Services will go out of their way to twist your words when they create an issue. A previously positive experience tarnished after waiting 3 months to address issues with the services that work out of here. NHS is a shambles, falling apart from the inside with the problems of the services placed on to the shoulders of clientle who already suffer with mental health issues. It's a joke but I guess that matches the rest of my life.

UPDATE: Same issues still apply. This services really enjoys pushing their agenda on to clientle. When concerns are raised you'll be lucky to not be wrapped up in all sorts of things that place the blame on you. Honestly, I've given a two star because there has been some helpful moments, but these services are proving that health care is for those rich enough to afford it. I would say they've been equally as helpful as detrimental. The services also lies regularly and fails to provide clear communication. Telling clients "They're not alone" and other such nonsense is counter intuitive and fails to place the success on the client.

Final Update: After recently concluding theraphy I was 'forgotten' regarding the final phase. In the end i opted not to attend the review due to flare ups of medical truama. I had been seeing for the past year a young women who I initally felt used bully tatics and struggled to shift from these until the last 4 weeks of my sessions at which point I felt she was only attempting to be nice as my sessions were ending. I never felt able to go deeper with this therapist as 1) the bully tatic is horrible, mean, and unnecessary, 2) She was increadibly hard to understand 3) swatted any of my issues off. I felt increadibly invalidated regarding the trauma i have experienced. I hope they see the Gypse Rose case and recognise that these things do indeed happen in the UK and then feel ashamed of how they attempted to gaslight me in to believing unobjective nonsense about how i was 'mistaken' over much of the abuse I suffered and how I should 'think about their [my abusers] perspectives' more. I have left dishearted at the issues with the services that run out of here and with no follow up after a long period of time I believe that shows how little they care. Moreover, Twice I have left this services shortly after suffering the loss of grandparents and parental figures because of the way the services are run. Again, no check up no follow threw. I'll continue to survive life like the maggot I am clinging on to the rotten residue left from a sorta sh*tty life, but little of my 'success' is down to how i was treated here. It really really sucks as I tried so hard to have a positive experiences, and I tried very hard to advocate for my self, and I tried very very hard to improve my issues.

graham

I think my review got taken down so im reposting. My experience of 1 staff member was really bad.
On reporting my concerns they weren’t properly looked into and the managers only real concern was to for cover for the staff member. A chain of errors including some truly shocking ones passed off as a simple mistake. The care of me as the patient is the absolute last concern if a concern at all. There are good staff at this agency but the bad experiences I’ve had far outweigh the good.
if you know someone there please look out for them and make it your business to know what is going on

David C.

Useless! No care plan given, 5 appointments, 5 different doctors (I spent 99% of my time repeating the same thing as every appointment was like the first), wrongly diagnosed!, 5 different lots of pills chucked at me (all made me worse, as the 11 lots I've tried before throught life didn't work, so I know pills don't work for me) but no one listened, no counseling offered (I have C PTSD) Confirmed many times before, then chucked back to my doctor! I'm worse now after a year of being with them than ever before. No wonder I'm suicidal. Would have just been better off hanging myself!

Keith B.

This review is solely about my experiences with the Crisis Line. If you want to experience a crisis, phone the Crisis Line and you will get one. And here was me thinking that they might help to de-escalate my crises. There is a culture of dismissiveness, passive aggression, surliness and truculence. On one occasion I was told to 'take it up with the Government'. Another charmer said to me "Well who's the one with the mental illness"...... When I get better I am going to look in to what it takes to become one of these operators and put them out of a job. It really is shamefully bad. They must do something to make this crisis line fit for purpose. As one reviewer said "Thank God for the Samaritans".

Matthew H.

Original: Psychiatry is pseudoscience at best and harmful nonsense at worst. These places ought to be shut down

Edit: I acknowledge that I was severely unwell, my mind wasn't right and my actions caused damage to others and myself. I live in pain from the whole experience and wish I could go back and change things... But seeing as I can't - the only thing to do is live better going forward. I really hope that the people here genuinely care about others, and I pray for forgiveness. Cruelty and deception and temptation are rife in the world, but giving in to these things whether through fear or anger or perceived injustice only serves to perpetuate that cycle. I sincerely wish not to make poor choices again