Pantaenius UK Ltd - Plymouth

Address: Marine Bldg, 1 Queen Anne Place, Plymouth PL4 0FB, United Kingdom.
Phone: 1752223656.
Website: pantaenius.com
Specialties: Insurance agency.
Other points of interest: Online appointments, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Free parking lot, On-site parking.
Opinions: This company has 201 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Pantaenius UK Ltd

Pantaenius UK Ltd Marine Bldg, 1 Queen Anne Place, Plymouth PL4 0FB, United Kingdom

⏰ Open Hours of Pantaenius UK Ltd

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–5 PM
  • Friday: 9 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

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Introduction to Pantaenius UK Ltd

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Pantaenius UK Ltd is a highly regarded insurance agency specializing in marine insurance solutions. Located at Marine Bldg, 1 Queen Anne Place, Plymouth PL4 0FB, United Kingdom, and reachable at 1752223656, the company offers a comprehensive range of policies designed to protect boat owners and operators against a variety of risks. Their website, pantaenius.com, serves as a central hub for information, policy details, and claims procedures. The company prides itself on its responsiveness, ease of use, and commitment to providing exceptional customer service. Pantaenius UK Ltd has garnered a strong reputation within the marine community, consistently receiving positive feedback regarding its claim handling process and overall professionalism.

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Company Overview and Specialties

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Pantaenius UK Ltd’s core business revolves around providing bespoke insurance coverage tailored to the specific needs of marine vessels. They cater to a diverse clientele including private boat owners, commercial operators, and yacht clubs. The company’s expertise extends across various types of vessels, encompassing sailing yachts, motorboats, powerboats, and commercial craft. Their comprehensive offerings include:

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  • Comprehensive Insurance: Covering hull, machinery, liability, and crew.
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  • Lay-Up Insurance: Protecting vessels during periods of inactivity, such as winter storage or extended refits.
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  • Trailerable Boat Insurance: Providing coverage for smaller boats kept on trailers.
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  • Specialist Coverages: Addressing niche requirements like racing, chartering, and unique vessel types.
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The company’s commitment to understanding the complexities of marine operations allows them to offer tailored risk management solutions. They go beyond simply selling policies; they strive to build lasting relationships with their clients based on trust and mutual understanding.

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Location and Accessibility

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Pantaenius UK Ltd’s headquarters are strategically located in Plymouth, a historic maritime city with strong ties to the boating industry. This location allows them to efficiently serve clients throughout the UK. The office is easily accessible, offering several amenities to ensure a comfortable experience for visitors:

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  • Address: Marine Bldg, 1 Queen Anne Place, Plymouth PL4 0FB, United Kingdom
  • \n

  • Phone: 1752223656
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  • Website: pantaenius.com
  • \n

  • On-site parking: Providing ample parking for clients and staff.
  • \n

  • Free parking lot: Enhancing convenience for visitors.
  • \n

  • Wheelchair accessible entrance: Demonstrating a commitment to inclusivity.
  • \n

  • Wheelchair accessible parking lot: Ensuring accessibility for all.
  • \n

  • Wheelchair accessible restroom: Meeting accessibility standards.
  • \n

  • Online appointments: Offering flexible scheduling options.
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  • Onsite services: Providing assistance directly at the office.
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Customer Feedback and Reputation

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Pantaenius UK Ltd has cultivated a positive reputation within the marine community, as evidenced by its impressive Google My Business rating of 4.8 out of 5 stars, based on over 201 reviews. These reviews consistently highlight the company’s efficiency in handling claims, the helpfulness of their team, and their overall professionalism. Clients frequently commend the speed and ease with which they navigate the claims process, particularly when unexpected damage occurs. Many users specifically mention the dedication of the agents to ensuring a smooth and rapid resolution. The feedback underscores a dedication to customer satisfaction and a proactive approach to risk management. The company’s focus on clear communication and a streamlined process contributes significantly to its strong customer satisfaction scores. Their responsiveness during claim submissions is repeatedly praised, allowing policyholders to swiftly address repairs and regain use of their vessels.

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Recommended Information for Prospective Clients

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For individuals or businesses seeking marine insurance, Pantaenius UK Ltd offers a reliable and professional service. Here’s a summary of key information to consider:

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  • Contact Information: Utilize the provided phone number or visit the website for immediate assistance.
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  • Claim Process: Familiarize yourself with the company’s claim procedures, available on their website, to ensure a smooth submission process.
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  • Policy Coverage: Carefully review the terms and conditions of any policy, paying close attention to exclusions and limitations.
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  • Expert Advice: Leverage the expertise of Pantaenius UK Ltd’s team to determine the most appropriate coverage for your specific needs.
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Ultimately, Pantaenius UK Ltd’s commitment to reliable insurance and exceptional service makes them a trusted partner for boat owners and operators across the UK.

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"summary": "Pantaenius UK Ltd is a respected marine insurance agency known for its efficient claims handling, comprehensive coverage, and commitment to customer satisfaction, boasting a high average rating and numerous positive reviews.",
"keywords": [
"Marine Insurance",
"Boat Insurance",
"Claims Handling",
"Risk Management",
"Yacht Insurance"
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👍 Reviews of Pantaenius UK Ltd

Pantaenius UK Ltd - Plymouth
bfallows
5/5

Ok so don't normally do reviews but felt this was important to advise others. Recently had the misfortune of having to make a claim for damage to my boat and whilst I would encourage everyone to ensure they read all the small print of what is and isn't covered I could not recommend Pantaenius Uk Ltd enough. The speed and ease of handling my claim has allowed me to progress quickly on getting my boat repaired and back in the water.

Pantaenius UK Ltd - Plymouth
Colin K.
5/5

Made a claim for repair of extensive damage following a grounding. Pantaenius's handling of the matter was faultless and also incredibly responsive with answers to numerous emails over a 7 month period invariably being sent within 24 hours, including some on Sundays. Always fair-minded. Willing to mobilise swiftly and fund independent assessment of causation, extent of damage, and reasonable cost of repair. Also encouraged a second claim for damage incurred in crane lift of damaged boat. I have first hand experience of their swift and full payment in the event of an event that their insurance covers and recommend without reservation. C.K.

Pantaenius UK Ltd - Plymouth
James H.
5/5

A very efficient response to my initial incident report resulted in the haul-out and survey being arranged and carried out the following day with prompt no-quibble agreement on the repair work required and timescale involved.

Pantaenius UK Ltd - Plymouth
Robert B.
5/5

When I bought my boat I considered that obtaining the best insurance that I could find was paramount. I wasn't wrong, when I suffered an unfortunate incident with my boat Pantaenius were there to help me right from the start, guiding me through the complex process of making the boat safe and organising repairs. If I could give 6 stars I would!

Pantaenius UK Ltd - Plymouth
John B.
5/5

In 2014 Pantaenius offered to cover my first Atlantic crossing, when no English speaking surveyor was available to provide the survey report demanded by my insurers at that time.
My first ever claim on ANY boat insurance policy was made this year, 2024, when Pantaenius, with an absolute minimum of fuss but a friendly, rapid and efficient response, have fully justified my long standing reliance on their cover. Their reputation goes before them but true value emerges after a claim. Thanks Pantaenius!

Pantaenius UK Ltd - Plymouth
Charlie B.
5/5

I cannot recommend Pantaenius to highly. From initial contact to conclusion they were very professional and helpful in a polite and professional manner. Their advice helped me navigate the process of making a claim in an easy way. The dedicated claims manager allocated was a pleasure to deal with and I commend him to the company as an excellent ambassador. My renewal is due so I am not looking for any other quotes and I am going with them again. What more can I say but well done.

Pantaenius UK Ltd - Plymouth
Nick G.
5/5

My classic yacht Saoirse was sadly dismasted over a weekend. I emailed Pantaenius to give them a heads up. On the Monday morning at 09.00 I received a call from them and they said they would arrange a surveyor. Within a couple of hours I had a call from the surveyor and he arranged to meet me that afternoon.

A fews days later I had quotation for a repair and by the ned of the week Pantaenius had given me the go ahead. Amazing service. They weren't the cheapest insurance quote I had received but when needed them most they came good.

I cant recommend them more highly.

Pantaenius UK Ltd - Plymouth
Robert A.
5/5

Pantaenius have been fantastic throughout our claim, paying promptly when the claim was settled and even part paying the account when we needed emergency accommodation. What I valued the most was that I spoke to real people who had a very sound understanding of boats. I have been with Pantaenius since 2017 and am so glad that we stayed with them. There are cheaper insurance options on the market but you can only judge an insurance company when you need them and on this occasion Pantaenius exceeded my expectations.

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