Ponteland Road Health Centre - Newcastle upon Tyne

For individuals seeking reliable and accessible healthcare services in Newcastle upon Tyne, the Ponteland Road Health Centre presents a commendable option. Located at 169 Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AE, United Kingdom, this public medical center offers a comprehensive range of services to meet the diverse healthcare needs of the community. The phone number is 1912719030, and their official website is pontelandroadhc.co.uk, providing valuable information and online appointment scheduling.

Specialties of the Ponteland Road Health Centre primarily center around general medical care. It functions as a primary care provider, offering routine check-ups, preventative medicine, and treatment for common illnesses. While they don’t specialize in specific disciplines like dermatology or cardiology, they provide a strong foundation for managing overall health and well-being. The center’s focus is on delivering accessible and patient-centered care to individuals of all ages.

Accessibility is a key priority at the Ponteland Road Health Centre. They have invested significantly in ensuring that the facility is welcoming and convenient for all patients. Notably, the entrance is wheelchair accessible, facilitating easy navigation for individuals with mobility impairments. Similarly, a dedicated wheelchair accessible parking lot is available, removing a significant barrier to access. Furthermore, accessible restroom facilities are provided, adhering to accessibility standards and promoting inclusivity.

Opinions regarding the Ponteland Road Health Centre are largely positive, as evidenced by its impressive 111 reviews on Google My Business. The average opinion currently stands at 3.5 out of 5 stars, reflecting a generally satisfied patient base. These reviews highlight aspects such as friendly staff, efficient service, and a comfortable environment. However, as with any healthcare provider, there are always some negative comments, typically related to waiting times or appointment availability. Despite these occasional concerns, the overwhelming sentiment is one of appreciation for the center’s dedication to patient care.

Here’s a breakdown of key features and information for prospective patients:

• Location: 169 Ponteland Rd, Cowgate, Newcastle upon Tyne NE5 3AE, United Kingdom
• Contact: Phone: 1912719030
• Website: pontelandroadhc.co.uk
• Specialties: Public medical center, General Medical Care
• Accessibility: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom

Additional Points of Interest:

• Google My Business Reviews: 111 reviews with an average rating of 3.5/5
• Services Offered: Routine check-ups, preventative medicine, treatment for common illnesses.
• Staff: The center prides itself on a team of qualified and compassionate healthcare professionals dedicated to providing excellent patient care.
• Appointment Scheduling: Online appointment scheduling is available through their website.

Recommendations for Patients:

When considering the Ponteland Road Health Centre, it’s advisable to schedule an appointment in advance, particularly during peak hours. The website offers a convenient way to book appointments online. Patients with specific medical conditions should bring a comprehensive medical history to their initial consultation. Furthermore, it’s important to arrive promptly for scheduled appointments to minimize waiting times. The staff is generally welcoming and helpful, and they are committed to providing personalized care. For those with mobility limitations, the accessible features significantly enhance the experience. The center’s commitment to accessibility underlines its dedication to serving the entire community.

Overall, the Ponteland Road Health Centre represents a valuable resource for healthcare services in Newcastle. Its commitment to accessibility, combined with its experienced staff and focus on general medical care, makes it a worthwhile choice for individuals seeking reliable and patient-centered medical attention. The positive reviews and readily available information – including the phone number and website – further enhance its appeal. Patients should expect a professional and supportive environment, designed to address their healthcare needs effectively.

Keywords: Healthcare, Newcastle, Medical Center, Accessibility, Appointments

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Quality Score: 8

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👍 Reviews of Ponteland Road Health Centre

Toon T.

5/5

Due to my doctors having zero appointments, they advised to visit my nearest walk in centre for an ear infection due to the risk symptoms progressing.

I visited after a 9 hour day at work, approx 5:30pm, expecting to wait 1.5hours. I was fortunate enough on my visit to get seen to within 20 minutes, sorted with an antibiotic spray and now the problem has almost gone.

I have visited before for a friend and the place was so busy there wasn’t even a seat available - but this time I personally struck lucky. But be mindful of when you visit id say!

Thank you to the lovely nurse who seen to me - I’m very grateful!

Ania B.

1/5

Very rude clinician / nurse !! Today we were sent after calling 111 and they allocated appointment in this clinic, with my poor 9 month old daughter and nurse just looked at her and said “ she look perfectly fine to me”
Temperature 38,5C chesty cough , ear infection & refuses to eat for 11h due to bad throat .
Disgraceful!
She got antibiotics in the end…

Graeme S.

5/5

Firstly please can I suggest everyone disregards the misleading 3.5 star rating shown for this organisation which masks the reality, namely a majority of 5 star reviews. Nothing is ever perfect but these guys are genuinely excellent at what they do. You can feel the positive can do, team culture.

Ponteland Walk-in Centre is one the most consistently high quality NHS services, I have encountered over the years. Whilst thankfully not having been a frequent user of the NHS, it is pleasing and comforting to know that when I have needed relatively urgent attention for my family, the exceptional and trusted team at Ponteland Road is always there and moreover delivers a truly outstanding level of service and advice. It is always simple, straightforward, user friendly and done really well. From previous visits with my Dad, Jacky Watts has always stood out as an absolute superstar. Following my visit last week Dr R Qureshi stands out as possibly one of the best GP doctors I have ever encountered - humble, understated, comprehensive and engaging. Becky was good too.

This is a proven formula which in my humble opinion should be replicated across the country. It puts the service from doctors surgeries to shame.

Please can someone within the NHS listen to this and the other 5 star reviews and proactively look to replicate this proven centre, its exceptional team and culture across the region and the country to properly serve its tax paying customers. Should be reasonably straight forward, subject to getting the right calibre and mix of people.

Thanks.

man L.

5/5

Came in last night after being advised on 111. No waiting time, saw a doctor in a matter of minutes who was very kind and personable. Was in and out after being examined, given antibiotics, and a nice chat about my interests within 20 mins! Best experience I’ve had with the NHS in my life. Thanks!

Phil H.

5/5

Went to Centre today after unable to get Dr appointment. From arriving at reception to seeing medical team everyone was friendly and VERY professional. A massive thank you to the two ladies who examined ne and prescribed medication..sorry forgot your names.. one was a mentor to the other but you were both amazing .Came away feeling better than I did arriving.

Pizza C.

1/5

Prioritize people with bruised hands rather than a one year old with a high temp who is crying and sweating. Absolutely ridiculous people come straight in and a 3 hour wait with a one year old who has a high temp and got told to be brought to the walk in.

Jay B.

5/5

Excellent. Was there 2dy 18 December 4 xrays. Doctors referral arrived just b4 8am . Receptionist very polite . 5/5. Radiographer 5/5.. on the way home 8/20. PERFECT.

Abbie S.

5/5

I had the loveliest nurse I think I’ve ever encountered when I went in on a Sunday evening due to an infected abrasion, I was seen within 15 minutes and spent about ten mins speaking to the nurse before I was on my way with a course of antibiotics that I started noticing working two days later. The staff were very welcoming and happy to answer questions. The nhs staff need to be paid more.