Shelter - Harrogate

Shelter Harrogate: A Community Resource

For individuals and families facing housing difficulties, Shelter provides crucial support and advocacy. The Harrogate branch, located at 5 Commercial St, Harrogate HG1 1UB, United Kingdom, operates as a vital local hub, offering assistance and resources within the community. Individuals seeking assistance can contact them directly via telephone at 1423503394. Further information and resources are readily available on their website: england.shelter.org.uk.

Specialties and Offerings

The Shelter Harrogate store functions as a multifaceted operation, primarily operating as a thrift store, a clothing store, and a used furniture store. This unique combination allows them to provide affordable and accessible goods to those in need. They accept a variety of donations, contributing to a continuous cycle of support. The store’s inventory regularly changes, offering customers a diverse selection of items. The store’s focus extends beyond simply selling goods; it’s a place where individuals can find essential items, contributing to their stability and well-being.

Key Features and Amenities

Recognizing the importance of accessibility, Shelter Harrogate provides several key features to enhance the customer experience. Same-day delivery is available, offering convenience for those who require urgent assistance. The store maintains a wheelchair accessible entrance, ensuring that individuals with mobility limitations can easily access the premises. The layout is designed for a quick visit, acknowledging that customers may have limited time. Clothing, credit cards, and NFC mobile payments are all accepted, providing flexible payment options. The store is consistently clean and tidy, reflecting a commitment to providing a welcoming and comfortable environment.

Customer Feedback and Reputation

The Shelter Harrogate store has garnered positive feedback from its patrons. Currently, the store boasts 12 reviews on Google My Business, with an average rating of 3.8/5. This demonstrates a generally positive perception of the store’s operations and customer service. Many customers appreciate the helpfulness of the staff, particularly the individual who manages the store, who is described as attentive and noticing individual preferences. The well-organized layout and cleanliness are frequently mentioned as positive aspects, contributing to a pleasant shopping experience. While some customers note that the designer rail can occasionally be on the pricier side, this is often viewed as a reasonable trade-off for the quality and unique items offered. The store’s commitment to providing affordable goods and a supportive environment appears to resonate strongly with the community.

Location and Contact Information

The store’s location at 5 Commercial St, Harrogate HG1 1UB, United Kingdom makes it easily accessible within the town center. The telephone number, 1423503394, provides a direct line of communication for inquiries and assistance requests. The website, england.shelter.org.uk, offers comprehensive information about Shelter’s services and resources, including details on how to support the organization. The store's presence in Harrogate strengthens the organization's ability to serve a wider geographical area.

Supporting Shelter Harrogate

Shelter’s work relies heavily on community support. Donations of clothing, furniture, and household items are always welcome. Financial contributions, whether large or small, can make a significant difference in the lives of those experiencing homelessness or housing insecurity. Volunteering opportunities are also available, offering individuals a chance to contribute their time and skills to a worthy cause. Shelter operates nationwide, providing critical assistance to individuals and families across England.

• Thrift Store: Offers affordable clothing and household goods.
• Clothing Store: Provides a selection of new and used clothing items.
• Used Furniture Store: Offers affordable furniture options.
• Accessible Location: Wheelchair accessible entrance ensuring inclusivity.
• Flexible Payment Options: Accepts credit cards and NFC mobile payments.

In essence, Shelter Harrogate represents a valuable resource within the community, combining retail operations with a commitment to social welfare. Its dedication to providing affordable goods and support services underscores its crucial role in addressing housing challenges.

👍 Reviews of Shelter

ben R.

5/5

A good little shop, the lady that runs the shop (though I haven’t seen her for a few weeks, hope she is okay!) is really helpful and seems to notice what I like/don’t like. There’s been a couple of occasions where she’s pulled stuff out to show me and I’ve really appreciated that, makes you feel noticed! The shops always laid out very well and is clean and tidy. The only minor thing I would say is the designer rail can sometimes be a little bit on the pricier end, but that doesn’t seem to uncommon nowadays.

Ruth S.

5/5

A great shop, well stocked with plenty of choice. The lady that runs it is lovely too and went above and beyond to help me when left my coat in the shop. I went back to claim it but it was shut so I posted a note through the door, sure I'd not get it back as we were on holiday and returning home that afternoon. However she called me outside her working hours and waited a considerable time for me to find my way back to the shop, even though they were closed.

She was very friendly and even made a recommendation that we go to Knaresborough on our way home, which did and we loved it. Thank you so much 🙂

maria C.

1/5

Visited this shop with my child. The shop assistant approached us after we had been looking at the toys for about ten minutes to ask if we were 'going to buy something'. I explained we hadn't decided yet, and she said she was struggling with my English. (I think she was Eastern European but I do think she understood). I rephrased by saying 'I don't know if we will buy this toy yet'. So she said she wanted to take it off my child and put it on the shelf. There was nobody else in the shop so this was not in case anyone else wanted to have a look.

Timmy J. W.

5/5

Natalie the shop assistant is fantastic (although my bank balance would disagree).
Extremely polite and helpful, really going above and beyond, she is an assett to this shop and the charity it supports.
Thanks Natalie! 😃

Angus D.

5/5

Beautiful shop, well well merchandised and stocked well, staff were lovely and had great customer service whilst still hard at work ! Highly recommend!!

Reiss M.

1/5

Absolutely disgusting service at this store. Was left completely embarrassed when one of your team members called me out for not wearing a mask in front of other customers when I'm exempt from wearing one due to health conditions. I showed my exemption form and she denied this as valid proof even though it is explained on the government guidelines on the government website that this is all that is needed to be used. She even went out of her way to Google the exemption form on her own mobile device on the shop floor to make out that i was lying about my illness. which im pretty sure is 1. Discriminatory 2. Against your work place expectations and guidelines. Her attitude and eye rolling was not what I would expect from somebody working for a charity shop that is contributing to a good cause. She was blonde and Eastern European.

jack P.

5/5

Friendly staff and varied stock. Worth a visit!

David R.

2/5

I realise that this is a charity shop in affluent Harrogate but to charge £2.50 for bog standard paperback books is disgraceful.