Spotlight UK - Basingstoke

Spotlight UK is a charity, cafe, community center, dance company, and performing arts group located at Address: 7 Winchester St, Basingstoke RG21 7ED, United Kingdom. They can be reached at Phone: 1256242330. Their website can be found at Website: spotlightuk.org.

Spotlight UK has a number of features that make it stand out in the community. First and foremost, they are a charity that focuses on providing support and resources to those in need. They also operate a popular cafe that serves delicious food and drinks. Additionally, they function as a community center, offering a variety of programs and events for local residents.

As a dance company and performing arts group, Spotlight UK is dedicated to promoting the arts and providing opportunities for people to get involved in the creative process. They offer classes and workshops for all ages and skill levels, as well as performances and productions featuring local talent.

Spotlight UK is committed to accessibility and inclusivity. They have a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for everyone to visit and participate in their programs and events.

According to Google My Business, Spotlight UK has received 52 reviews with an average opinion of 4.1/5. This is a testament to the high quality of their programs and services, as well as their commitment to the community.

Reviews of Spotlight UK

Alin Balascan

2/5

What an annoying company you are and clearly not worth the money you are asking for at the moment when there is hardly any work. Got invited to an event (Gladiator 2) only to be told on the morning that is sold out and I should've booked. Well you should strive to communicate better to be worth the fees increase. Not good enough.

Lisa Dixon

1/5

My experience with them has been one that has affected me mentally. I sent a reasonable, well considered complaint, and unexpectedly, it was met with complete hostility. There was no empathy or compassion. My family and friends read the emails, and they, too, were shocked by the response. There was no attempt to rectify the issues. In actual fact, the blame was directed at me. The attitude of the founder is both quite astonishing and alarming. We need another charity who is competent with customer care and considerate of all who use it and that will listen and understand people's complaints or concerns. There was a clear lack of communication and manners. Thank you for taking the time to read this. From a concerned Parent.

Emily Garland

4/5

I always manage to find children's books, puzzles and games here for a low price.
It's smaller than your average charity shop but the most abundant in kiddies items. Regular visits are needed to get the most out of this shop.

Helen Dibble

1/5

1 star is being generous. I would never recommend this service as they are judgmental and get cases wrong for example not understanding when a child is on the protection register or need plan or case closed. Very unprofessional service. Also if you do a written complaint they never do anything about it they sweep it under the carpet. If I could I would give zero star

Stuart Savage

1/5

I would give a zero star rating if allowed.
### Be Warned! ###
Certain staff do not like being told where they are failing and even went as far as to call my 8 year old daughter a liar claiming that it was "an error in communication!"
Is it not their job to ensure that any instructions given to a child is understood and, if necessary, explained in a way to make sure that the child understands fully?
When I pointed out their failings, they reacted by banning me from the premises by claiming that I was using 'intimidating behaviour' and even made a report to social services about possible abuse of a minor.
As somebody that works with vulnerable children and adults, with all required background checks and training, I found this to be an unnecessary abuse of their position.
On the plus side, my daughter was removed from their care immediately and we've found a local private childminder that is amazing!
After making some enquiries, this is not an individual incident and The Popley Spotlight has had many unsatisfied parents/guardians remove children from their care.
Please do your research and draw your own conclusions.

Nkolika

3/5

They don't look on both sides of the story for seeing who is at wrong and there favortism I do something small and I'm told of more than someone who assaults me and my freinds and is varbally abusing me. They are shisa at dealing with issues but other than that it is a pretty good service for children but there are better holiday clubs and after school clubs.

Beth

5/5

Hidden away at top of high street. Eclectic, huge wide variety of goods, friendly lady at till.

Dylane Batchelor

5/5

Great the staff are so kind and helpful and great with my kids I definitely recommend there service xx