Tameside and Glossop Integrated Care NHS Foundation Trust - Ashton-under-Lyne

Ann M.

I had a recent admission via A&E after an accident that left me with broken bones. A&E were fantastic even with a 9 hour advised waiting time I was whisked in due to my injuries and seen immediately. The staff in A&E were exemplary, they worked fast and I was on the ward by just after midnight with casts on. EOW staff are wonderful, I felt cared for and safe, the ward is very well run.
I was back in the week after for day surgery and again received excellent care on POW.
The outpatient appointments and follow up has been again exemplary.
I have nothing but praise for this hospital.

Siobhan E.

Went in with 10/10 agonising gallstone pain. Was only offered ibuprofen -as I’d already had paracetamol. You’d assume clinicians were aware gallstone pain is some of the worst you can experience and be aware much stronger drugs than OTC painkillers can be offered. But no, I was left with no pain relief, rocking on all 4s on the floor for 5 hours in tears. When I was finally seen - the doctor didn’t even examine me, just said bloods were fine and to take paracetamol. Not one staff member there showed any compassion apart from the person who booked me in who looked slightly concerned as I was struggling to speak through the tears. Animals are treated better then they treat patients here

Gerard C.

I went in for a hernia procedure on Friday 10th January to the Day Surgery Unit and have only praise for how things went. We were early and reception opened at 7.20 as there were several patients waiting. From reception to recovery there was friendly staff and all was explained clearly as to how things would proceed.I would like to mention Sam, Emily, Tash, Olu and Nicola for their care and attention whilst preparing for the procedure and after returning to the ward. A big thank you to all the staff who had a part in my journey.
Regards, William Coen.

Carmen S.

14th February my first call with reception admin staff they were fantastic then to the nurse who organised an X-ray for me she too was fabulous then went for the X-ray the staff there were very good too then back for results treatment of the broken ankle again the nurse and the assistant nurse were fantastic the whole thing too 3, hours and I can honestly say all the staff were amazing the best I have ever dealt with your management team should appreciate you. You really are fantastic Thank You for all you did for me

M. J.

This hospital did its best for me but obviously it can't deliver professionally if one is in the hands of an overpowering/inconsiderate doctor. It depends on who's hands you're in as to whether or not your health issues are found/taken care of. I had a lot of pelvic pain for years so eventually the women's health unit here started giving me some appointments. (The pelvic pains were mostly due to a GP showing no respect for my body regarding internal examination, and instead being violent causing me to then develop Complex PTSD. This horrific experience happened in another part of Tameside and was the opposite of professional practise. A trauma like this causes the mind and body to replay the trauma for years, hence unexplained physical pains continue too. Despite complaining and reporting, my attacker was protected.) The female doctor I was given in the women's health unit here, appeared in the waiting room, called out my name from a piece of paper without looking up at me, then turned and walked to her consultation room. By the time I'd left the large waiting room, she'd vanished. It was already very irritating and stressful because I then had to search for the woman. (The PTSD had been torturing my mind and body already for 9 months and my energy was extremely low, and at this point I felt unsafe no matter where I was... even unsafe inside my own body.) Eventually found her and sat down - she was very loud, arrogant and obviously made me fear another attack. I'd not learned to protect myself because everything was so distorted after what happened to me 9 months earlier. I told her what happened to me and then said I wouldn't be letting her examine me. Amazing that I could actually speak! She offered me no chaperone (contradictory to standard practise) and therefore made me feel further unsafe. I wrote in months later about this appointment. In response Doctor Stockman saw me and was brilliant. We knew I had a lump in my uterus but given my Complex PTSD we decided to leave it in. No more traumatic experiences wanted/needed. I never wanted to conceive anyway. Now, years later, the lump is still there but I have no pain and doing Qigong and having trauma-focused therapy have reduced the PTSD. Finally I "own" my own body again. My advice is to always take someone with you if you need something doing. I also got seen by a female Rheumatology doctor here who knew my mental health was poor, but still found it entertaining to make fun of me. I shouldn't have been alone in the room with her and shouldn't have let her touch me. (That time I was too weak to speak up. Being in a traumatised state is so frightening.) She purposely did a bad job.
I was also seen in Respiratory a few times and 2 of the 3 consultants here were very nice. I'd developed a chronic cough due to the tremendous pressure on my mind and body the Complex PTSD was causing. This hospital did quite a few investigations for me but could not get the the route of the problem. Acid Reflux was diagnosed but the cough carried on after the treatment for the reflux was successful. It was my trachea it turned out - something had changed with the top part of my windpipe and years later a Subglottic Stenosis established itself. It is extremely rare. This condition was found when I had moved away from Tameside to another area. It nearly killed me in 2023 and I paid an expert in London to safely treat me. This condition is recurrent so, after demanding my local NHS refer me, I'm now on the NHS books at Charing Cross Hospital in London for the safest expert treatment, even though I live nowhere near London. It's astonishing what a horrific trauma can do to your physical health as well as your mental health. Most professionals are trustworthy, however the patient should never walk into appointments alone. I'm grateful to those who tried hard to help me at Tameside General.

Laura E.

Seen before the time of appointment, very efficient, friendly and reassuring. The facilities were good, plenty of seating and very clean! I was very impressed with the staff at the breast clinic - the only thing I'd add is perhaps clearer signage for the department.

Dale A.

I’ve undergone three minor operations at this location over the past two years, and I genuinely don’t understand why it has a bad reputation. My experience with the staff has always been nothing short of exceptional. Every time, I’ve been treated with kindness, professionalism, and great care. The team has gone above and beyond to ensure I felt comfortable and well looked after throughout each visit. From the moment I arrived to the follow-up care, I felt supported and in safe hands.

A huge thank you to the staff at Tameside for the amazing work you do! You have made what could have been stressful experiences much more manageable, and for that, I can’t thank you enough. You are truly the best!

chantal H.

Went in with daughter told it was a 4 hr wait it was busy so fair enough but seen for raging temperatures throught the day on sepsis pathway had been in the waiting room 7 hrs after triage had to knock on the door due to my daughter being BRIGHT RED and blotchy I asked them to check her temperature which was 41! We were taken through she was hallucinating had some medication and bloods taken left in there for another 2 hours then asked to move back to the waiting room to be told my daughter was being admitted and needed it antibiotics was told there was no cot she needed to sleep in a bed but if she fell out it would be my fault !! So was in A&E 12 hours

On the ward the following day asked the nurse to check my daughter as she was shivering but boiling hot to be told it was just parental anxiety she is fine I insisted she had her temperature checked it was 40.9 and she had rigors so medication was finally given

All in all been sent away with MORE antibiotics and told if her temperature continues for the next 2 days bring her back in ?!!?

Won’t be going back to Tameside shocking