The Haven Wolverhampton - Wolverhampton

Jason R.

My friend who is being seriously harassed and being intimidated by the ex partner she recently approached these she for urgent help they explained they would assist and help writing a letter ect Since my friend has been there she has heard nothing and has messaged numerous times for urgent help as the intimidation and harassment is continuing daily. They said she has a key worker and she has not heard nothing at all from her key worker

You are meant to be there to help woman in need and this woman’s safety is at risk where are you

Kaira L.

I’m appalled by this service. I’ve been seriously abused for just under two years. Finally called the police he got arrested. Had a marker put on my address due to how much of a high risk I was in with this guy. Was left traumatised. Was told a Keyworker from haven would be in contact to support and guide me. No call ever came. I eventually called them weeks after as I was having a complete break down to be told “ ohh yes we were meant to call you .. we’ve been passed your details”. To then be given a Keyworker who I have heard from once on a call whilst she was home looking after her grandson.. having to stop every 5 minutes due to her child care issue.. me having a total break down but having to be mindful of a child playing in the background.. to then not hearing anything from her again till I called weeks after .. which amounted to an hour meet up in a really busy cafe and me not being able to talk about the severe abuse I’ve experienced. Then her annual leave which was weeks ago. I now know why women don’t come forward. I have court coming soon and SHE was supposed to be supporting me through it. I haven’t heard a thing from her about anything. I’m disgusted that women are treated like this by the very service they should be gaining the most support from.

Nada K.

I was referred to them by my WPW .i Called them for some support and advice , the worker was completely dismissive of me, and she even cut me off while I was weeping and felt she was just overly bored or something. That's why women find it hard to come forward with these issues. trumatizing experience.

Busy R.

Would not personally recommend unless this is your genuine last resort. Whilst I did have some lovely experiences with the good staff members and residents I encountered, my experience as a whole with Haven has been negative and in hindsight if I knew then what I know now I would never have gone there. The Havens purpose is a good one and I'm not knocking them as a whole but I found myself to be lied to and about consistently by both staff members and other residents. You will be pushed to accept support which they convince you that you need, but will ultimately never recieve, which will then go against you when they involve social services in your life for the slightest and most ridiculous of things, just to get a pay rise, without taking into consideration how they are truly affecting yours and your children's lives. I can honestly say that I'd have rather stayed with my abuser than leave and go to a Haven refuge, because genuinely, my life is more a mess now, because of them, than it was before. I was accused of being on drugs because I have an eating disorder, I was accused of not paying back borrowed money when in fact it was a staff member stealing it and was laughed at and told I was having a panic attack whilst on the verge of death from sepsis. I was constantly mislead by staff into doing things which would then cause me issues further down the line, I was constantly hounded and questioned over every little thing and it seemed the staff there like to forget that I was a victim and that I have mental health issues. I was constantly pressured into agreeing to help which was never given that led to me being judged every time. If you have the option to sofa surf over going here then do. They have ruined my attempt at a fresh start with smiles on their faces.

Lynne O.

I had counselling from the Haven and I was assigned a lovely lady called Ramune. She was extremely knowledgeable and very kind and professional. Because of this lady I am now on the right track and look forward to living my life to the fullest. Thank you Ramune, you're the best.

Aimee B.

The haven is a lovely place to stay. I have had a great experience me and my daughter, we have had great days out, girly night ins, kids activities always going on. The staff Rosie and Lorina are such great amazing people who go above and beyond for you and help you with whatever or it is you need help with. Brilliant garden out back and clean and tidy place Going to miss them all x

Karen J.

I contacted reluctantly when I was feeling at a low point. Was given the number from my doctor. Was contacted by Rachel by WhatsApp who said I would receive 10 hours therapy. Apparently would be contacted within days cause there was no waiting list. That was back in April and I'm still no better off and in a worse position than before. I hope they're happy

jelena S.

The Haven Wolverhampton is amazing!! I was going through a really tough time and the support i recieved was outstanding i admitmthat the staff take a no nonsense approach and that ensure that they follow all guidlines around safeguarding but the staff Rosie Shadeen and Sandra were so kind and nice to me even when i relasped. If you want geniune support from hard working staff then the haven will help