The West Hants Club - Bournemouth

Laith A. A. W. (.

Love this place , joined this place about 8 months ago ago , was recommended to me by a family friend. The introduction to the club was done by one of the membership team her name Christa . The visit was all about the club and what they can offer to help me make a decision. I was never forced join the club even though I had another appointment with a different club . But the first impression did it all for me . I love the café./ bar you can have all sort of hot or cold food after a nice work out .
The pool is nice and warm all the time . They do run some clubs in the morning so make sure you have the time table . Showers are clean too . Yet I have not used the gym or any of the classes but they do look good.
All in all love the place and definitely recommend it .
Thanks
Laith

Rob S. (. B. C.

Pauline in the Pro Shop at West Hants was fantastic in helping my find the right racket. I really valued her expertise and how she listened to me to understand what I was after. Great service and I will be returning to the shop in the future. Thank you.

Josh N.

I came down for the NCL finals. I can’t say any better about this club, service was unbelievable! We were 30/40 strong supporting our club and every staff member was friendly, efficient & hospitable. The facilities were amazing, the rain came for most of the weekend but I was sable to enjoy a set or two outside on the Saturday!

Thanks you to all the staff that worked that weekend. I’m sure I probably learnt your name but forgot!! They are all an asset to your club and they deserve the applaud

fgbmfi2

We have recently moved down to Talbot Woods from Croydon and
have just joined the *West Hants Club*.
We visited the facility over Christmas and had a trial swim etc. last weekend. The staff were absolutely wonderful, cheerful, friendly and very helpful. After our session we signed up straight away to join as members to this excellent local facility. Both Christa, Jourdan in membership made it all very easy to sign up and have already booked a number of classes as well. We also met Peter the manager who was very supportive and answered all our questions. This club raises the bar to a 'new level' of what can be expected at such a facility. If you are looking for a Health Club in this local area, look no further, you really won't be disappointed.

Andrea G. M.

I love this gym but the woman's changing room is always freezing, for some reason the ac is always on

Robert C.

Great club for tennis and working out, although you need to be a member which isn't cheap.

Tennis courts are very nice and well kept, and the gym was in similarly excellent shape, with lots of machines and not too busy.

They have a cafe (and possibly also serve food there?) But I didn't try those.

If you're looking for a high end tennis club, this is a great option

Gabriella P.

West Hants is for certain the most well run club I have been a member of . From start to finish customer service is on point , facility’s always spotless , food exceptional and the crèche service is a hidden gem ! It really is shame I have to leave due to my child starting nursery as the club hosts an exceptional community feel and top management . Great value for money

Will

Great facilities, staff let the place down. Front of house never acknowledge you, either do the gym staff. They make you feel uncomfortable if anything. There is never any member interaction, the gym staff sit around chatting to one another or on their phones. The gates at reception are always open, so there is probably a lot of non members coming and going as they please, the front of house don't care as they never look up.
Can never get booking a tennis court and only manage to get the odd cancelation, probably due to non members being allowed in to play tennis. ( This defeats the purpose of paying an expensive membership to play tennis when you can never get to play).Car park is always packed during the week, again lots of people using it to park their cars for work that don't use the club. Management on the defence if you mention this and make out know one else feels the same about the club, which I'm sure isn't the case.
Overall, the club staff don't feel the need to care about its members because there is no competition or any other club to compete with in Bournemouth. Its a well established club with long term members, so there is always a full membership retention. The bar staff and tennis coaches are great, front of house and gym staff let the place down big time.

After being a member now for 1 year, my fiancé and I will not be renewing our membership. We have had not one hello from the reception team since being there, even when we say hello, they cant even be bothered to say hello back, too busy on their phones. Gym equipment is dated and is never maintained. Ive mentioned to the gym staff of running machines that slip, aren't calibrated and that you cant put the speed down when you go over a certain speed, 1 year in and no change. These machines are dangerous to use and the staff don't care as they clearly don't check them even when told there is faults.
Membership team will email generic emails to you, even when you make a complaint ( my fiancé and I both got the exact same email when we made totally different complaints), which is quite insulting, proving that they just don't care.
If you're looking for a good gym and any kind of membership experience then this is not the place for you. We have only managed to play tennis a handful of times in the year we have been members.
The staff are awful, the Personal Trainers are very inexperienced going by how they conduct a P.T session with clients who unfortunately don't know any better. Like I said before. This place has no competition and because of this they can be how they like, lump it or leave it attitude.
Ive been in the fitness industry for over 30 years and this is the worst club I've ever been in. They would not last 5 min in London with this poor service and bad attitude towards its members.